Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
The Inside Sales Manager will lead and coach a team of customer success reps who manage a portfolio of independent restaurant accounts. This role is responsible for executive KPIs (driving case growth, increasing MOXe digital adoption, and ensuring exceptional customer experience through proactive account management and issue resolution). The Manager will act as the primary liaison between the Flex Sales team, Service Delivery Lead, and client, ensuring operational excellence, metric achievement, and a smooth transition of accounts into the model.
Key Responsibilities
Lead, coach, and develop a team of ~14 customer success reps to achieve KPIs (e.g., case growth, online orders, case margin, case profit.
Conduct weekly pipeline reviews, call calibrations, and performance coaching sessions.
Maintain and work with team for weekly account plan.
Create a culture of accountability, customer focus, and continuous improvement.
Partner with markets to ensure smooth account transitions and alignment on growth goals.
Drive sellers to identify upsell/cross-sell opportunities (center-of-plate products, national/local flyers, etc.) while retaining core volume.
Monitor and analyze Sigma dashboards, YoY baselines, and key metrics to take corrective action quickly.
Oversee adherence to training, playbooks, and standard operating procedures.
Maintain rigorous reporting cadence (weekly, monthly) to leadership on KPIs, risks, and successes.
Serve as the point of contact for certain client stakeholders on performance, escalations, and process improvements.
Work cross-functionally with marketing, data/analytics, and product teams to enhance seller tools and messaging.
Participate in quarterly business reviews and share insights with client partners.
Basic Qualifications:
Minimum of 5 years in account management, inside sales, or customer success
Minimum of 2 years in sales management
Preferred Qualifications:
Industry Knowledge: Foodservice, restaurant operations, or distribution/logistics background strongly preferred.
Sales Acumen: Proven ability to manage performance against revenue targets, motivate sellers, and coach to results.
Tools & Analytics: Comfortable using CRM systems, dashboards (Sigma, Salesforce, etc.), and digital ordering tools (MOXe or equivalent).
Leadership Skills: Strong communicator, skilled in conflict resolution, change management, and building team engagement.
Mindset: Hands-on, data-driven, customer-obsessed, and able to work in a fast-paced pilot environment.
This is a full-time in office position 5 days a week in our Atlanta, GA office.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Annual Salary Range
California $63,800 to $156,500
Cleveland $59,100 to $125,200
Colorado $63,800 to $135,200
District of Columbia $68,000 to $144,000
Illinois $59,100 to $135,200
Maryland $63,800 to $135,200
Massachusetts $63,800 to $144,000
Minnesota $63,800 to $135,200
New York/New Jersey $59,100 to $156,500
Washington $68,000 to $144,000
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