Sr. Lead Analyst, Throughput Consulting, Restaurant Development

Chick-fil-A • Atlanta, GA • 1d ago

Overview

The Throughput Consulting teams leverages film study in a virtual environment to help Operators assess and maximize the potential of their drive-thru operations and emerging channels like Curbside and 3rd Party Delivery.

Additionally, they leverage film to assess and identify opportunities in the production environment related to food quality and speed of service, as well as guest experience across all sales channels.

This role is responsible for contributing to the execution of the Film Study Program. This individual will ensure the program is effectively supported in regards to processes and day-to-day execution. This individual will interact with consultants of various disciplines on a regular basis. A Sr. Lead Analyst is responsible for regularly presenting to Operators and key internal partners and stakeholders.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Responsible for the collecting, reviewing, and "coding" of all video footage for all Virtual Film Study engagements

Applies key learnings and acquired knowledge to advance the level of sophistication and versatility of the film study platform

Works with multiple consulting groups to present footage, share data, and target opportunities during virtual engagements

Partners with the consultants to deliver impactful consulting to Operators

Uphold proactive partnerships with key stakeholders and partners to ensure the program is efficient, impactful, and innovative

Works with the entire team to integrate changes from on-going growth

Ensures successful program execution in a virtual environment and in the field

Regularly "co-pilots" consultations with Operators

Regularly presents film study findings with key stakeholders on any internal consultations

Responsible for defining and maintaining all key coding attributes for a sub-specialty area (Drive-Thru, Front Counter, Kitchen)

Continuously monitors the progress of the program and the progress of the consultants' utilization of the program, helping identify gaps

Minimum Qualifications

Demonstrated ability to manage multiple projects/engagements with overlapping timelines

Demonstrated ability to effectively partner with a variety of colleagues

Ability to execute with excellence and drive for results while valuing relationships

Desire and demonstrated ability to influence others to accomplish objectives

Demonstrated mindset to grow, continually learn, and improve both personally and professionally

Demonstrated ability to think creatively and wired to pursue innovation

Demonstrated examples of stewardship and budget management

Strong written and verbal communication skills

Experience facilitating small groups through discussions

Experience presenting to cross-functional groups or teams

Ability to build authentic relationships, including giving and receiving feedback

Experience using Excel to create analytic tools

Experience using video player platforms

Preferred Qualifications

Experience working or facilitating work virtually

Demonstrated ability to adapt quickly in a dynamic and regularly changing environment

Experience using ScoreBreak/Sportscode or similar program

Minimum Years of Experience

Travel Requirements

40%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Major/Concentration

Business/Sports Management

Minimum GPA (4.0 Scale)

3.0

Job FunctionRestaurant Development

Position TypeExperienced Professionals

Requisition ID2025-19049

Posting Location : LocationUS-GA-Atlanta

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