Position Overview
Order Management Operator II
Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process. Training provided.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Download user settings into current software platforms
Verify settings and route to appropriate function when errors or mismatches occur
Stamp/sticker order form with correct information
Prioritize and schedule ship dates consistent with established/expected turnaround time
Diagnosis and determine product fault
Confirm rechargeable products meets charging specifications.
Enter needed information into the order processing system
Create, file, and retrieve device history records for Hearing Instruments
Prioritize and schedule ship dates consistent with established/expected turnaround time
Communicate problems with incoming orders to appropriate personnel
Distribute work orders to the appropriate departments
Post process builds
Invest shells to create a negative of the shell called "investment"
Set up 3D printers (clean and prepare for the next batch)
Match and sort shells/molds
Run and Operate Laser Serial Number engraving
Disassemble hearing aid
DSA testing
Read, comprehend, and adhere to written work instructions, SOP's, etc.
Follow verbal instructions from leaders and trainers
Adhere to all safety policies and procedures and promote a safe work environment
Meet attendance, quality, and productivity expectations
Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
Maintain accurate documentation and records with integrity
Attend required training and continuous learning opportunities as assigned
Participate in and contribute to continuous improvement projects and initiatives
Accomplish other duties as required to include cross training
Perform repetitive tasks with a high degree of accuracy
Maintain a clean work area
Competencies (Knowledge and Skills needed for this position.)
Support the on-boarding/training of new team members as needed
Read, Write, and Speak English
Willing to help as needed
Strong data entry/computer skills.
Read, understand, and follow written and verbal directions.
Ability to work in a fast-paced environment
Maintain a high degree of accuracy and close attention to detail.
Perform repetitive movements.
Basic computer skills.
Strong basic math, word processing/data entry skills, written and verbal communication skills.
Required Education:
High school diploma or equivalent required.
Experience:
1+ year of data entry experience strongly preferred
1+ years of manufacturing experience preferred
Working Environment:
The position will be working in the Operations area.
Physical Demands:
Sitting, standing, repetitive motion
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day.
Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
Compensation for this position can range from $18.50 - $20.75 an hour
Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@gn.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the 'APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
LI-GNGroup
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!
