Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Building lasting relationships is at the heart of our business-and that's exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives.
Manager, Business Operations, Global Network Services North America
Global Network Services
Global Network Services (GNS) is responsible for the card issuing and merchant acquiring partnerships that comprise the American Express Network. GNS operates in many geographies across the world and GNS partners issue over 60 million cards on the Amex Network.
GNS North America is focused on owning and managing issuing partnerships that drive complementary scale and relevance for American Express in the US and Canada. The GNS North America team manages a portfolio of existing bank partnerships (e.g., Bread Financial, Credit One, Navy Fed, USAA) and cobrands (e.g., Coinbase, Rakuten, Fetch Rewards, Macy's, NASCAR, Square).
This is a high impact opportunity responsible for establishing and maintaining a strong compliance and control framework. This role will require ensuring strict adherence to our SOP, regulatory requirements and industry best practices. By proactively identifying, assessing, and mitigating risks, this role will help GNS North America operate in a compliant way in line with our risk and controls framework.
This high visibility role will sit in the GNS North America executive office reporting into the Director Assistant.
Specifically, this role will have the following roles & responsibilities:
Regulatory Compliance & Governance
Lead the strengthening of our risk culture and elevate our risk management infrastructure.
Serve as the primary point of contact for internal audit and regulatory inquiries related to TPP compliance.
Lead internal audit and regulatory engagements, managing partner lists, Operational Risk Events (ORE) reporting, rolling out our Customer Relationship Management tool.
Interpret and implement regulatory changes into actionable oversight frameworks and partner engagement strategies.
Partner Oversight & Risk Management
Collaborate with GNS North America (NA) Existing Partnership teams and New Business Development ensuring compliance and adherence to standard processes for their respective Partners
Develop and maintain a comprehensive inventory of third-party relationships, categorized by risk assessment and role, partnering closely with internal partner teams (2LOD, Due Diligence Operations, PBS Business Operations etc.) to ensure adequate controls and ratings are in place
Lead the management and amendments to GNS Standard Operating Procedures, garnering feedback from business teams and partnering with central team on refreshes and updates
Lead the RCSA process as a Risk & Control Tester and Owner
Collaborate with Risk and Legal to assess and mitigate operational and reputational risks
Strategic Enablement & Cross-Functional Leadership
Represent North America in global compliance forums and contribute to enterprise-wide governance initiatives.
Liaise and participate as part of cross-functional "deal teams" to address complex enablement requirements and negotiate partner-specific solutions.
Ideal Qualifications:
Audit experience or second line of business risk management experience
Experience designing and following well-controlled, auditable processes
Proven project management skills to design and deliver key changes
Careful attention to detail
Demonstrated ability to get results, think strategically and globally
Highly motivated self-starter with ability to juggle multiple tasks with excellent organization skills
Proven ability to understand complex end-to-end processes including compliance frameworks, standard operating procedures, and diligence protocols
Strong relationship management skills
Ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
Enthusiastic person with a track record that demonstrates ability to drive results and execute
Extensive knowledge and experience of AXP operations, systems, network policies & procedures
Understanding of card issuing and technical aspects of operating a payments network
Self-starter. Ability to drive results through others in large challenging and complex organizations
Ability to project the Blue Box in a professional manner with external partners
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Job: Risk
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 25016682
