Operations Manager, Home Delivery

Crate & Barrel • Cranbury, NJ • 4h ago

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.

We're here for it. We think you should be too . We're looking for a driven professional with an inclusive mindset to join our team as an Operations Manager, Home Delivery.

This role will be a key leader, overseeing all aspects of our Home Delivery performance, service levels, and associate development within the Distribution Center. You will analyze performance, manage inventory, and ensure excellent home delivery customer service by effectively leading a team and holding third-party logistics (3PL) partners accountable.

This is an on-site position based out of our Tracy, CA Distribution Center

This role is a People leader position

A day in the life as an Operations Manager, Home Delivery

Lead and develop Home Delivery associates to maximize performance and encourage professional growth

Manage all delivery activity, including communication between the distribution center, cross docks, and stores

Analyze and review performance with 3PLs, identifying opportunities and driving timely results

Interview and qualify new carriers based on skills, service expectations, and cost

Manage carrier and in-home damage claims, chargebacks, and returns in compliance with company standards

Develop, manage, and distribute monthly Home Delivery KPIs and reporting to leadership

Focus on providing excellent service to all business channels and continually improve service in a cost-effective manner

What you'll bring to the table...

Excellent analytical and problem-solving skills with a collaborative approach to resolving service issues

Strong interpersonal skills and effective communication, both written and verbal.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google platform

Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Strong time management and organizational skills

We'd love to hear from you if you have...

Associate's degree or equivalent; Bachelor's degree preferred.

5+ years of experience in home delivery

3+ years of management experience in a distribution center or home delivery

Experienced in mulit-site management and P&L ownership

Experience with warehousing software (e.g., AS400, Red Prairie/JDA) is a plus

Minimum Starting Rate: $110,000.00 Annually

Up to: $125,000.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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