Customer Service Representative

Robert Half • Loveland, OH • 6h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract-to-Permanent position involves supporting the maintenance of way market by managing customer interactions, processing orders, and ensuring a seamless experience. The role focuses on handling quotations, sales, shipments, and invoicing for a variety of products, including track tools, abrasives, welding materials, and more.

Responsibilities:

Create and provide accurate price quotations while addressing customer inquiries related to pricing.

Prepare detailed estimates and proposals, ensuring customer databases are updated with accurate information.

Process and manage orders using the current system, with potential future transitions to new platforms.

Respond to customer inquiries regarding orders, deliveries, shipments, and invoices in a timely and detail-focused manner.

Build and maintain strong relationships with customers to foster trust and long-term partnerships.

Maintain and update internal systems with accurate records and documentation.

Assist in accounts receivable collections as needed, ensuring timely payment resolutions.

Collaborate with suppliers to gather information on pricing, orders, and delivery schedules.

Support marketing efforts by contributing to the development of materials and new product listings.

Provide regular updates to management on market trends and potential business opportunities. Requirements - At least 2 years of customer service or inside sales experience; experience in the railroad industry or a technical background is a plus.

An Associate's or Bachelor's degree is preferred but not required.

Exceptional organizational skills with the ability to manage multiple tasks effectively.

Strong verbal and written communication skills to interact with customers and team members professionally.

Proficiency in Microsoft Office and other relevant software systems.

A positive attitude, strong work ethic, and the ability to build meaningful business relationships.

All candidates are required to undergo pre-employment assessments, including drug testing and verification processes.

Must possess a valid driver's license and be able to perform repetitive office-related tasks such as typing and computer use. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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