Customer Service Representative

Robert Half • Dublin, OH • 8h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Dublin, Ohio. In this long-term contract position, you will play a crucial role in ensuring exceptional customer care and efficient data management. This role requires strong communication skills, attention to detail, and a commitment to providing outstanding service.

Responsibilities:

Respond to inbound and outbound customer inquiries promptly and professionally.

Provide exceptional support to clients by addressing their needs and resolving issues efficiently.

Perform accurate data entry tasks to maintain and update customer records.

Assist with daily administrative responsibilities to support team operations.

Manage order processing and ensure timely completion of transactions.

Collaborate with team members to improve customer service processes and outcomes.

Handle call center interactions with professionalism and adherence to company protocols.

Track and report customer service metrics to ensure continuous improvement.

Maintain a thorough understanding of company policies and industry standards.

Requirements

Proven experience in customer service, preferably within a customer service environment.

Proficiency in managing inbound and outbound calls.

Strong data entry skills with high accuracy and attention to detail.

Excellent verbal and written communication abilities.

Ability to multitask and prioritize responsibilities effectively.

Familiarity with order processing systems and customer management tools.

Commitment to providing outstanding client care.

Problem-solving skills and a proactive approach to customer interactions.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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