JOB REQUIREMENTS: General Description Are you a dependable,
customer-focused individual who thrives in a fast-paced environment? The
City of Madison Parking Division is seeking Customer Service Ambassadors
to provide essential frontline service at our gated parking facilities.
In this role, you\'ll be the face of the Parking Division, ensuring
smooth operations, assisting customers, and supporting a wide range of
parking services. This position offers a unique opportunity to work
independently, solve problems on the spot, and contribute to the safety
and efficiency of our city\'s parking infrastructure. Customer Service
Ambassadors typically work alone and in challenging conditions,
including small work areas, heavy traffic, construction zones, extreme
weather, and interactions with potentially upset customers. The current
recruitment is to fill multiple full-time Customer Service Ambassador
positions. In addition, this recruitment will establish a candidate pool
to fill any full-time or part-time Customer Service Ambassador vacancies
that may arise over the next six (6) months. HOURS: Positions are
scheduled for 40 hours per week. Shifts may include night, weekend, and
holiday hours. A limited number of daytime shifts may be available.
Scheduled shifts for each position may be changed with a minimum advance
notice of five (5) business days. Employees may be eligible for loan
forgiveness through the Public Service Loan Forgiveness Program. Black,
Indigenous, people of color, women, trans, nonbinary, and individuals
with disabilities are encouraged to apply. We value the unique blend of
lived experiences and diverse perspectives that comes from
non-traditional education pathways and the variety of transferrable
skills each candidate brings to the table. We value diversity, equity,
inclusion, and belonging. Even if every item on the job posting doesn\'t
match your experience perfectly, we encourage you to apply and share how
your skills and experience can best serve our community. Examples of
Duties and Responsibilities Customer Service Provide customer service by
answering questions regarding directions, events, building locations,
and parking policies. Proactively engage with customers to enhance their
parking experience and address any potential issues or concerns. Assist
parking structure customers with making payments using the automated pay
and exit stations. Use various software and/or monitoring cameras.
Diagnose and resolve customer service concerns and/or equipment issues.
Operational Support Monitor parking equipment at assigned
facility/facilities throughout the shift to ensure efficient entry and
exit of vehicles. Perform basic maintenance and repairs on parking
structures and parking control equipment, such as replacing dislodged
gate arms, clearing ticket jams, replacing receipt rolls, and replacing
ticket boxes. Set up and remove barricades and/or signs to facilitate
efficient entry and exit of vehicles, to include both pay-on-entry and
pay-at-exit operations. Assist in training new employees. Calculate and
Collect Parking Fees Calculate and collect parking fees, using a fee
computer or manually, for customers entering and exiting parking
facilities, ensuring accurate change is made. Deposit money in a safe.
Record deposit information accurately, following established policies
and procedures. Issue Failure-to-Pay notices in lieu of payment,
following established policies and procedures. Maintain Safe, Secure,
and Functional Work Area Maintain assigned areas, facilities, and
equipment in a clean and orderly condition. Secure equipment, booth,
safes, offices, and restrooms when not in active use. Keep entry/exit
drive lanes and walkways clear of snow, ice, safety hazards, litter, and
debris. Report issues requiring assistance to resolve to maintenance
personnel, Leadworker, and/or Supervisor. Miscellaneous Duties Enforce
parking regulations in City-operated parking facilities as assigned.
Direct traffic inside City-operated parking facilities to maintain
efficient entry and exit of vehicles. Perform other related duties as
assigned. Minimum Qualifications One (1) year of customer service
experience that included cash handling responsibility. -OR- Familiarity
with the following: Safe cash handling techniques. Computers and ability
to learn and use computer software applicable to the duties of the
position. Basic hand tools and ability to learn and perform minor
repairs to equipment. Based on the number of qualified applicants,
random selection may be used to determine which applicants are invited
to test and/or interview for these positions. The City of Madison
strives to provide exceptional customer service to all its residents and
visitors. Therefore successful candidates will have demonstrated ability
to effectively work with multicultural communities. For a complete list
of the Knowledge, Skills, and Abilities, please see the classification
specification. Special Requirements Possession of a valid driver\'s
license and ability to meet the transportation requirements of the
position. Employees in this classification who provide their own vehicle
to assist at various locations will be reimbursed for mileage and
parking. Physical Requirements: Ability to sit or stand for long periods
of time to work at computer, fee computer, and monitor video
surveillance for revenue collection and customer assistance. Ability to
walk and stand for extended periods of time for special event parking,
enforcement, directing traffic, and assisting customers at various
locations within and near the gated facilities. Ability to bend, twist,
squat, reach, and use hand tools for minor repairs to parking equipment,
snow/ice removal of drive lanes and walkways, and stocking supplies.
Ability to move barricades and signs, which includes having to lift up
to 25 pounds on occasion and up to 50 pounds with assistance, as needed.
Ability to work in adverse weather conditions. ** OTHER
EXPERIENCE AND QUALIFICATIONS: One (1) year of customer service
experience that included cash handling responsibility. **
APPLICATION INSTRUCTIONS: Apply Online: www.cityofmadison.com/jobs
