Customer Service Representative

Interstate Waste Services, Inc. • Teaneck, NJ • 16h ago

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Essential Job Summary:

We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based in the our Teaneck office 40-hour work week; some weekends are applicable.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Handle all phone, email, and chat inquiries providing an expedited resolution.

Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.

Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.

Collaborate with the billing, sales, and operations teams to deliver on customer expectations.

Provide service and pricing recommendations to new and existing customers.

Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.

Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.

Adapt to frequent changes in the work environment as company continues to grow and expand.

Perform additional duties as assigned.

Requirements and Qualifications:

Minimum of 1-3 years' experience working in a customer facing role, preferably in a call center.

College degree a plus

Impeccable communication skills, both written and verbal.

Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail

Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.

Ability to provide superior customer service through active listening and purposeful remedy.

Ability to be agile and work in ambiguous environments.

Affinity for quality and customer service.

Passionate, empathetic, understanding, and compassionate.

A self-starter with strong prioritization, time management, and organizational skills.

Enthusiastic team player with a strong sense of ownership and can-do attitude.

Fluency in English; bilingual Spanish or Mandarin is a plus.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Salary Range Minimum

USD $22.50/Hr.

Salary Range Maximum

USD $24.00/Hr.

ID 2025-4161

Job Locations US-NJ-Teaneck

Category Customer Service/Support

Position Type Full-Time Non-Union

Similar Jobs

Commercial Sales Manager

AutoZone, Inc. • Yonkers, NY • 2h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

2h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • New Rochelle, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Software Engineer - Manager

PwC • New York, NY • 2h ago

Management & Administrative

Specialty/Competency: Product Innovation Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in software and product innovation focus on developing cutting-edge software...

2h ago

Go to Apply

Enterprise Sales Manager (Remote)

American Express Global Business Travel • New York, New York • 2h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

2h ago

Go to Apply

Software Engineer - Manager

PwC • Florham Park, NJ • 2h ago

Management & Administrative

2h ago

Go to Apply

Channel Sales, Manager - Anthropic

Deloitte • Jersey City, NJ • 2h ago

Management & Administrative

Deloitte is currently seeking candidates for our Channel Sales national role focused on our Anthropic alliance. The Anthropic Channel Sales Manager will have strong project management skills, attention to detail, outstan...

2h ago

Go to Apply

Channel Sales, Manager - Anthropic

Deloitte • New York, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Service Operations Manager

KONE, Inc • New York, NY • 5h ago

Management & Administrative

Founded in 1910, KONE ( https://www.kone.com/en/ ) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings t...

5h ago

Go to Apply

PX Operations Manager

Zoom • New York, NY • 5h ago

Management & Administrative

What you can expect Zoom is seeking a dedicated Operations Manager to maintain our People Experience operations. The person in this role will drive automation initiatives and enhance employee experience through innovativ...

5h ago

Go to Apply

Operations Manager

CVS Health • Bronx, NY • 5h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.