Bilingual Customer Service Representative

Robert Half • Plano, TX • 6h ago

Description We are looking for a dedicated and bilingual Customer Service Representative to join our team in Plano, Texas. This Contract-to-Permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.

Responsibilities:

Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.

Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.

Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.

Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.

Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.

Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.

Assist with data entry and document preparation to support customer service operations.

Provide clear and concise written communications to customers and internal stakeholders.

Strive to deliver solutions that benefit both customers and the organization. Requirements - High School Diploma or equivalent required; a college degree is a plus.

At least one year of customer service experience, preferably in a call center environment.

Proficiency in Microsoft Office/365 applications and the ability to learn proprietary software programs.

Strong ability to read, comprehend, and respond to written and verbal communications.

Demonstrated capacity to learn quickly and apply new information effectively.

Excellent listening skills with the ability to seek clarification and resolve issues.

Ability to remain composed under pressure and manage stress effectively.

Bilingual proficiency is required to communicate effectively with a diverse customer base. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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