Bilingual Customer Service Rep

Adecco US, Inc. • Tucker, GA • 9h ago

Adecco is assisting a local client recruiting for Bilingual Customer Service Representative opportunities in TUCKER, GA . This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that offers continuous career advancement and is motivated by fast-paced innovation in logistics . If Bilingual Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Bilingual Customer Service Representative (Warehouse Support)

This is not a typical call center job; you will be working directly in a warehouse environment to support real-time delivery operations.

Responsibilities for a Bilingual Customer Service Representative include but are not limited to:

Real-Time Dispatch Support: Maintain phone contact with driver teams during deliveries, providing troubleshooting to solve issues as they arise, and helping the teams stay on schedule .

Bilingual Customer De-escalation: Act as a communication bridge by speaking with customers to explain delays or resolve conflicts, providing clarity and de-escalation support in both Spanish and English .

End-of-Day Operations: Guide returning driver teams through warehouse check-in procedures, ensuring correct drop-off of materials (trash/haul-aways) and proper communication with Costco staff .

Team Documentation: Work alongside the Lead CSR to cover phones, track updates , and accurately document delivery issues or exceptions for the operations manager.

Candidates for Bilingual Customer Service Representative must meet the following requirements to be considered:

Bilingual Fluency: Must be fluent in Spanish and English , with the ability to speak and understand both languages confidently for effective de-escalation.

Communication & Assertiveness: Must be a strong and confident communicator -assertive enough to stay calm and firm with driver teams in a fast-paced environment .

Dependability & Flexibility: Must be dependable and flexible to work rotating shifts (First and Second Shift) and be available to work both Fridays and Saturdays .

Technical Skills: Comfortable using the phone all day and possessing basic computer skills (email, Excel, GPS tracking tools).

What's in this Bilingual Customer Service Representative position for you?

Pay: $18.50/hr

Shift: Rotating Shifts (Must be available Friday & Saturday, Sunday guaranteed off):

First Shift: 6:00 AM - 2:30 PM

Second Shift: 12:00 PM - 8:30 PM

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter

Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Bilingual Customer Service Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Bilingual Customer Service Representative position and other opportunities with Adecco in TUCKER, GA , apply today!

Pay Details: $18.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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