Customer Service Support

Robert Half • Longmont, CO • 11h ago

Description

Customer Support Representative - Software Company

Our client, a rapidly growing software company is seeking a Customer Support Representative to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.

Why the Role is Open:

The company is experiencing and is expanding the customer support team to keep up with demand.

About the Role:

As a Customer Support Representative, you'll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20-30 tickets per day. You'll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.

This role of customer support is perfect for someone who enjoys both client interaction and technical problem-solving. You'll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.

Key Responsibilities:

Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.

Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client's issue before providing a solution.

Troubleshoot issues within the company's proprietary software, learning its technical functions quickly.

Collaborate with internal teams to escalate or resolve complex issues.

Contribute to ongoing tech-related projects, including AI-driven improvements.

This role is 100% in office.

Requirements

Qualifications:

2+ years of prior experience in customer support roles.

Strong communication and problem-solving skills, with an inquisitive mindset.

Ability to quickly learn new software systems and technical concepts.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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