JOB REQUIREMENTS: Pay based on experience | Requires flexibility to
work various shifts In this fast-paced, high energy environment where
great guest service is essential, how do we ensure our guests vehicles
are parked and secure while they enjoy their time with us? As a Valet
Shift Manager, you will have a genuine passion for guest service, top
notch organizational skills, and the ability to work well in a team.
While carrying out the job duties listed below, you will contribute to
our continued success by demonstrating unsurpassed guest service, a high
level of integrity and ethical standards, and personal and professional
dedication to our mission, vision, and values. Principal Duties and
Responsibilities (\Essential Functions) \Carry out management
responsibilities in accordance with the organization\'s policies and
applicable laws. Responsibilities include but are not limited to
interviewing, hiring, and training team members; scheduling and
motivating team members; planning, assigning, and directing work;
appraising performance; rewarding and disciplining team members;
addressing complaints; and resolving problems. Plan, direct, and
monitor the daily valet operations on assigned shift to ensure smooth
and efficient operations. Conduct daily pre-shift meetings, establish
reports, attend department operation meetings, delegate tasks
effectively, anticipate the needs of guests and team members, and
encourage team member feedback. Use independent judgement to resolve
difficult guest situations with positive resolution. Adhere to all
Department of Transportation (DOT) rules and regulations. Assist in
processing all levels of Potawatomi Hotel & Casino (PH&C) card holder
and guest payment transactions for valet services in a timely and
accurate manner. Control pace and quantity of production, minimizing
down time. Ensure safe storage and proper handling of guest items in
valet and coat check area. Ensure full compliance with departmental
Internal Controls, policies, procedures, and regulations. Perform other
duties as assigned. Job Qualifications A high school diploma or
equivalent is required and 1 year of valet driving experience is
preferred. One year of supervisory experience is required. Prior
knowledge of DOT rules and regulations, preferred. Must have a valid,
unexpired Wisconsin Driver\'s License. Must have and maintain an
acceptable Motor Vehicle Record (MVR). The ability to successfully
achieve Responsible Alcohol certification within 90 days. Office skills
must include the ability to use standard office equipment and general
knowledge of Microsoft Office. Prior experience working with a
point-of-sale system is preferred. The ability to maintain discretion in
handling confidential information. The ability to interact with guests
and team members at all levels of the organization professionally,
including the ability to speak in front of small groups. The ability to
work irregular hours and extended shifts including late nights, early
mornings, weekends, and holidays. While performing the duties of this
job, the team member is required to talk, hear, stand, sit, walk, climb,
balance, stoop, kneel, crouch, and move freely throughout the office and
property for duration of scheduled shift. The team member is frequently
required to use hands to handle or feel objects, tools, or controls, and
reach with hands and arms. The team member must be able to operate a
personal computer/point-of-sale (POS) system. The team member may be
required to lift, carry, push, pull, or move objects up to 25 pounds on
a regular basis and up to 60 pounds occasionally, with assistance. Team
member must wear all required Personal Protective Equipment (PPE) while
performing job duties. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus. Working Conditions
The noise level is usually moderate to loud. When on the casino floor
the noise level increases. The facility is not smoke free. While
performing the duties of this job, the team member is exposed to outdoor
weather conditions. Disclaimer The above statements are intended to
describe the general nature and level of work being performed by people
assigned to this job. They are not intended to be an exhaustive list of
all qualifications, responsibilities, duties, and skills required. Train
workers in company procedures or policy. Talk to customers to convey
information about events or activities. Talk to coworkers using
electronic devices, such as computers and radios. Store and retrieve
equipment, such as vehicles, radios, and ride components. Resolve
customer complaints regarding worker performance or services rendered.
Plan, organize, or lead group activities for customers, such as exercise
routines, athletic events, or arts and crafts. Plan programs of events
or schedules of activities. Operate, drive, or explain the use of
mechanical equipment in amusement parks, cruise ships, or other
recreational facilities. Interview and hire associates to fill staff
vacancies. Inspect equipment, such as rides, games, and vehicles, to
detect wear and damage. Explain rules and regulations of facilities and
entertainment attractions to customers. ** OTHER EXPERIENCE AND
QUALIFICATIONS: Job Qualifications A high school diploma or equivalent
is required and 1 year of valet driving experience is preferred. One
year of supervisory experience is required. Prior knowledge of DOT rules
and regulations, preferred. Must have a valid, unexpired Wisconsin
Driver\'s License. Must have and maintain an acceptable Motor Vehicle
Record (MVR). The ability to successfully achieve Responsible Alcohol
certification within 90 days. Office skills must include the ability to
use standard office equipment and general knowledge of Microsoft Office.
Prior experience working with a point-of-sale system is preferred. The
ability to maintain discretion in handling confidential information. The
ability to interact with guests and team members at all levels of the
organization professionally, including the ability to speak in front of
small groups. The ability to work irregular hours and extended shifts
including late nights, early mornings, weekends, and holidays. While
performing the duties of this job, the team member is required to talk,
hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move
freely throughout the office and property for duration of scheduled
shift. The team member is frequently required to use hands to handle or
feel objects, tools, or controls, and reach with hands and arms. The
team member must be able to operate a personal computer/point-of-sale
(POS) system. The team member may be required to lift, carry, push,
pull, or move objects up to 25 pounds on a regular basis and up to 60
pounds occasionally, with assistance. Team member must wear all required
Personal Protective Equipment (PPE) while performing job duties.
Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus. ** APPLICATION INSTRUCTIONS: Apply
Online: www.careers.paysbig.com This job is with a Native American
tribal business or is located on tribally owned lands. Laws governing
employment may differ from the State of Wisconsin\'s. You may wish to
discuss this with the employer before accepting the position.
