Accounts Receivable Representative

Staples • Framingham, MA • 15h ago

Staples is business to business. You're what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance.?Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company's profitability and growth.

Staples is business to business. You're what binds us together.

What you will be doing:

As a Rep I Accounts Receivable at Staples Finance, you'll play a key role in supporting our billing and accounting functions. You'll manage the full lifecycle of Staples Gift Cards-including ordering, activation, fulfillment, and devaluation-while resolving customer disputes promptly. Your day will include scanning and validating critical documents for PCI support, researching and processing credit card chargebacks, and collaborating with internal teams to resolve billing disputes and invoice delivery issues. You'll be empowered to contact customers regarding past-due accounts, develop root cause analyses to prevent recurring issues, and ensure service level agreements are consistently met. You'll also assist with special projects, all while maintaining confidentiality and upholding company procedures.

What You Bring to the Table:

You are detail-oriented, organized, and thrive in a goal-driven environment. Your proficiency in Microsoft Office Suite and strong computer skills help you stay on top of tasks. Excellent interpersonal and communication abilities make you a valued team member, while your problem-solving skills and drive for results allow you to quickly resolve customer concerns and support business solutions. You'll be working under direct supervision, gaining valuable experience and developing your expertise in accounts receivable.

What's needed: Basic Qualifications:

High School Diploma

0-2 years of relevant experience; you'll handle basic issues and elevate complex matters to senior staff

Ability to maintain confidentiality and follow company procedures

Detail-oriented, organized, and adept at multitasking

Strong interpersonal and communication skills

Basic proficiency with Microsoft Office Suite

Preferred Qualifications:

Previous experience in accounts receivable or billing environments

Demonstrated success in customer service roles

Drive to learn and grow within a supportive team setting

We Offer:

Join us at Staples Finance and become part of a collaborative, inclusive culture where you'll contribute to business solutions and have opportunities for professional growth. You'll have the chance to work remotely, participate in associate-led Business Resource Groups, and make a meaningful impact in a company that values both its employees and its customers.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

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