(On-site) Classroom AV Support Technician - Information Technology Services

West Virginia University • Morgantown, WV • 17h ago

Description The department of Information Technology Services at West Virginia University is currently accepting applications for an on-site Classroom AV Support Technician. About the Opportunity This position provides technical expertise and operational support to WVU's classrooms and event locations. The position is responsible for the installation, testing, administration, maintenance, and support of audio visual (AV) equipment, controllers, presentation computers, microphones, and other academic technologies in the classrooms which facilitate instruction and learning. This position also provides technical support for hybrid/remote work scenarios including online meetings, webinars, and remote instruction. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 15 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. Wellness programs What You'll Do Provide direct support for the technology in WVU classrooms. Support includes assisting faculty, staff, or event presenters with the AV equipment, presentation computers, cameras, projectors, lighting, or other academic technology in the classroom. Support includes in-person on-site support, phone support, and remote support (where applicable). Computer Support - This position provides first tier computer support for presentation and podium computers as well as other client computers used to facilitate classroom teaching and event presentation. Computer support includes hardware recommendations, Windows and macOS operating system support, M365 Apps (Office) troubleshooting, AV input/output configuration, and troubleshooting software related to classroom instruction or event presentation. Customer Support - This position provides timely and professional support to persons utilizing WVU classrooms and event locations. Frequently, this support entails troubleshooting AV setups and presentation computers immediately before or during live classes and events. Ability to maintain a professional demeanor and solve complex technical issues in stressful situations is critical to this position. Maintain accurate records and documentation of incidents and support requests using WVU's ITSM tools. Network and telecommunications support. Configure network switch interfaces for data and voice networks, troubleshoot data port connectivity, network card interfaces (NICs) and cabling. Technical design and space assessment. This position will work with senior professional technologists to perform technical needs assessment, provide AV, hardware, software, and systems recommendations for... For full info follow application link.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.

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