Kiosk Agent Medical Receptionist

U.S. Physical Therapy • Livonia, MI • 6h ago

Company Description

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

At PPTS, we're your go-to for outpatient needs, spanning orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We aim to be an integral part of your rehab team, working closely with you and your physician to craft a therapy program aligned with your goals for optimized recovery.

Our commitment extends to Evidence-Based treatments, ensuring our therapists stay at the forefront of the evolving medical landscape. We prioritize continuing education, staying abreast of current research, and discarding outdated practices for outcomes, efficiency, and patient satisfaction that are second to none.

Our goal-oriented team approach involves close collaboration between physician, physical therapist, and patient to achieve maximum results. Specializing in orthopedic physical therapy, we emphasize patient education and the importance of home programs in a successful physical therapy journey.

Job Description

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.

Greet patients and visitors, guiding them through the kiosk check-in process

Assist patients with completing electronic forms and updating their information

Schedule appointments and manage the clinic's electronic calendar

Verify patient insurance information and collect co-payments

Answer phone calls and respond to patient inquiries professionally

Maintain a clean and organized reception area

Collaborate with medical staff to ensure smooth patient flow

Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations

Perform general administrative duties, including filing and data entry

Troubleshoot basic kiosk system issues and report technical problems to IT support

Qualifications

High school diploma or equivalent

1-2 years of experience in a medical office or similar customer service role

Strong communication skills with a customer service orientation

Proficiency in computer systems, including medical software and scheduling systems

Excellent multi-tasking abilities and attention to detail

Basic knowledge of medical terminology

Understanding of HIPAA regulations and patient privacy practices

Familiarity with medical office procedures

Ability to remain calm and professional in fast-paced environments

Strong organizational skills and ability to prioritize tasks effectively

Flexibility to adapt to changing technologies and procedures

Additional Information

Competitive pay and growth opportunities

Supportive and collaborative team environment

On-the-job training and development

Health benefits (for eligible employees)

Meaningful work helping people improve their quality of life

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com

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