Customer Operations Manager

Resideo • Melville, NY • 1d ago

As a Customer Operations Manager, you'll support our growing B2B customer base and help Resideo continue to be a preferred supplier for our customers. This role is ideal for individuals looking to expand their career into customer operations within a dynamic, product-driven environment. You will play a key role in ensuring one-stop operational support for our key customers, helping to deliver best-in-class service, resolve escalations, and proactively address issues for the customer.

JOB DUTIES:

Serve as a primary point of contact for key customers on operational issues, addressing inquiries related to orders, shipments, new product launches, product phase-outs, etc.

Track Key Performance Indicators specific to customers and work action plans to drive internal improvements with the cross-functional team.

Collaborate with internal teams (Sales, Demand Planning, Supply Planning, Product Management, Marketing) to resolve customer issues and ensure seamless service delivery.

Monitor service levels and escalate issues as needed to ensure customer expectations are met.

Identify recurring issues and contribute to process improvement initiatives.

Generate reports and summaries for internal stakeholders on customer activity and operational performance.

YOU MUST HAVE:

12+ years experience in customer service, operations or account management in a B2B setting

5+ years in demand and asset planning or supply chain planning

WE VALUE:

Strong written and verbal communication skills.

Excellent organizational and time-management abilities.

Comfortable working with data and systems (ERP, Excel).

Ability to work collaboratively across departments in a fast-paced environment.

Customer-focused mindset with a desire to learn and grow.

Familiarity with platforms such as Salesforce, o9, SAP, or similar.

Analytical thinking and problem-solving skills.

WHAT'S IN IT FOR YOU:

Being part of an award-winning customer service and sales support team.

Delivering proactive solutions to our customers while working across department to drive company growth.

LI-CF1

LI-HYBRID

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at http://www.resideo.com/.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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