At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.?Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
New Jersey (Any City), New York (Any City), Pennsylvania (Any City), Raritan, New Jersey, United States of America
Job Description:
Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!
Remote work options may be considered on a case-by-case basis and if approved by the Company.
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.
Key Responsibilities:
Lead Export Customer Support operations, ensuring best-in-class execution of Order Management, inquiries, troubleshooting, Delivery Service Issue (DSI) investigations, claims management, special shipping requirements, and error resolutions.
Shape and execute Export strategy, including policy development, budget alignment, and long-term business objectives.
Leverage digital tools and analytics to build proactive monitoring capabilities-anticipating and resolving issues before they impact customers.
Develop and maintain performance metrics that maximize efficiency, financial health, and customer experience.
Provide leadership on transformation projects-driving strategy development, supporting end-to-end impact analysis, and execution of change initiatives.
Drive credentialing and active usage of Project Management, Process Excellence, and Digital tools-applying these to identify inefficiencies, analyze solutions, and deliver prioritized, value-based improvements.
Define and maintain operational standards for customer interactions and service commitments, ensuring consistent expectations across markets.
Demonstrate expertise across multiple functional areas with deep knowledge of deliver operations, planning processes, system capabilities and limitations, and customer needs-positioning Export as a key driver of business success.
Lead E2E customer-focused, decision-making across the global Export community-including Inter-Regional Transportation, Distribution Centers, Trade Compliance, Planning, and Affiliate partners.
Supervise ~7 associates providing coaching, development and performance planning, and motivation to reach the individuals' highest potentials.
Qualifications
Education:
Bachelor's degree required
Master's degree or focused degree specifically in Logistics, Supply Chain, or Business preferred
Experience and Skills:
Required:
Minimum of 6 years' experience in a Logistics or Supply Chain environment
Strong organizational skills and experience coordinating cross-functional teams
Highly collaborative with the ability to lead and influence others in a complex matrix organization
Ability to act decisively and manage risks with limited information
Ability to navigate in an ambiguous environment, work independently, manage complexity, and take ownership for results
Ability to communicate clearly and concisely across all levels of the company
Proven track record of identifying and implementing continuous improvement opportunities
Preferred:
Experience leading process improvements and/or change management initiatives and associated governance processes
Experience with data analytics and associated tools
Project Management experience or credentialing
Understanding of supply chain interdependencies (end to end)
Experience working cross-Business Unit, especially within MedTech
Proven track record of building and developing diverse, high-performing teams
Financial acuity
Other:
This person may sit at any Continental U.S J&J location
Travel up to 10% domestic/international
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
