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BMV Regional Assistant

State of Indiana • Indianapolis, IN • 2w ago

Date Posted: Oct 7, 2025

Requisition ID: 466635

Location:

Indianapolis, IN, US, 46207

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

Invest in our employees

Engage our customers

Provide sustainable systems

Embrace product innovation

Role Overview:

The Regional Assistant supports the Regional Manager in the daily tasks of managing multiple BMV branch locations. You will enusre office efficiency, respond to phone calls and emails, maintain the Manager's schedule, resolve escalated complaints, monitor branch inventory, assist with reports, and monitor training progress of branch staff.

This position serves at the central BMV Office in Indianapolis. Your work schedule will be determined by the Manager.

Salary:

The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

Maintain daily schedule for Regional Manager.

Ensure regional staff conducts work courteously, friendly, and respectfully at all times.

Facilitate resolution for all customer complaints escalated by the various branch locations within the assigned region.

Provide relief and support to the Regional Manager's daily operations.

Monitor the inventory of office products and supplies within the branches assigned to the region.

Clarify, support, and guide branch staff in interpreting and implementing BMV policies and procedures.

Complete records and/or submit reports on various financial and accountability processes for the assigned branches within the region.

Ensure training, development, and mentoring of regional employees assigned to the region.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

High School diploma and one year of experience with the Bureau of Motor Vehicles or equivalent service industry experience.

Ability to interact and verbally communicate with various employees and customers, one-on-one and in groups.

Ability to present information to clients, customers, and employees.

Ability to write reports and operational correspondence.

Good knowledge of BMV services and Stars.

Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and Stars.

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 in election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

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