It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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The National Aerospace Air Logistics Operational Care Manager oversees customer excellence by leading the Aerospace Operational Care team, ensuring high-quality service, and driving customer-centric operational execution. This role involves managing day-to-day operations, ensuring compliance with processes and regulations, optimizing efficiency, and fostering team development. As a subject matter expert, the manager aligns aerospace-specific requirements with operational activities and supports business development through solutions-driven strategies and stakeholder collaboration.
How you create impact
To provide leadership and direction to the aerospace operational care organization.
To ensure operational excellence through high-quality shipment/process management
To maximize profitability through cost optimization
To drive continuous improvement and solutions-oriented initiatives.
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of productivity within the organization
To monitor operational performance and increase data and execution quality according to all KN requirements
To ensure compliance with regulatory and industry standards.
To oversee customer onboarding and implementation of business requirements.
To maintain close cooperation with National and GS Management teams.
To provide training for staff on Aerospace & Defence Vertical specifics.
To resolve problems escalated by a team member or any other stakeholder, sustainability
To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation
To support Airfreight procurement and carrier/partner relationship management
To support the development of pricing strategies (liaise on pricing / RFQ preparation)
To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution
To support Development and Customer Care teams to develop new / existing customers, and during account implementation
To increase ratio of spot quotes for AOG and Engines and control end-to-end shipment performance as part of an AOG, Engine or vertical Aerospace OCC
What we would like you to bring
5+ years of Air Logistics Experience
5+ years of Freight Forward Exeprience
High knowledge of freight forwarding operations and import-export regulations
Knowledge of KN products, services and processes
Good knowledge of market and carrier relationships
Ability to lead, develop and manage a team
The ideal candidate demonstrates leadership, a high degree of communication skills, commercial acumen, and must be performance driven.
They must have a demonstrable change management mindset, time management skills, and a willingness to improve are essential.
High level of attention to details, managerial skills in organizing, planning, assigning and controlling, as well as decision-making skills in critical to the role.
Flexibility and an ability to work under pressure are necessary.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #LI-SB1
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
