Assistant Manager - Airport Operations Projects and Execution

United Airlines • San Francisco, CA • 3h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for planning and overseeing projects to ensure they are completed in a timely fashion among different groups and within budget. Plan and designate project resources, logistics, monitor progress and keep stakeholders informed the entire way.

Responsible for planning and overseeing airport ops projects and initiatives that help drive performance, customer satisfaction, and employee engagement

Thinks creatively and promotes creativity and team work in order to execute on our hub goals; monitors progress and keeps stakeholders informed the entire way

Ensures that all projects are completed as assigned on-time, to specifications, with accuracy, efficiency and within budget

Develops and maintains relationship with stakeholders for success

Develops detailed projects plan to monitor and track progress of all projects Addresses questions, concerns and/or complaints throughout the project

Evaluates projects and provides recommendations to address issues and opportunities for improvement

Seeks out feedback from frontline employees and leadership and successfully promotes the business case for successful change management

Creates and maintains comprehensive project documentation

Develops spreadsheets, diagrams and process maps to document needs

Collaborates with organizational leadership to support organizational objectives

Interacts clearly, constructively and positively with all departments to ensure projects are completed effectively and with minimal disruption to planned events

Acts as a liaison between the company, customers and vendors

Attend conferences and training as required to maintain proficiency

Develops comprehensive project plans to be share with all stakeholders

Ensures compliance with federal, state, local, industry, contractual and company policies

Qualifications

What's needed to succeed (Minimum Qualifications):

High school diploma or equivalent

Five years of aviation/airport operations experience

At least three years of operations supervisor or greater experience

Intermediate experience in Microsoft Office Suite, including MS Excel and web database reporting

Ability to present analytical information effectively

In-depth knowledge of Ramp operations, practices and landscape

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong organizational skills and attention to detail

Strong time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Effectively engages with leadership at all levels of the organization with a high degree of professionalism while maintaining confidentiality

Ability to lead and motivate. Strong problem solving skills and drive for excellence

Must be detail oriented, with ability to effectively review extensive amounts of information along with managing daily challenges

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree

Experience leading projects with team members across multiple departments

Project management skills

Strategic thinking and progress improvement skills

Proficiency with Microsoft Office products

The base pay range for this role is $79,800.00 to $103,966.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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