At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Leader of Branch Process Owner Team
Are you ready to shape the future of banking operations? Join us as the Leader of the Branch Process Owner Team and drive innovation at the intersection of technology and operational excellence!
About the Role
As the strategic and collaborative leader of our Branch Process Owner Team, you will be at the forefront of transforming traditional banking processes into intuitive, technology-enabled workflows. Your mission: champion operational excellence, regulatory compliance, and a culture of continuous improvement, ultimately creating procedures for branch, business banking, and branch operations employees.
What Makes This Role Unique?
AI-Powered Process Leadership: You will lead a forward-thinking team that leverages artificial intelligence to draft, refine, and optimize operational procedures. By integrating AI into our workflow, you will ensure the processes themselves are efficient and so is your team's process for creating them.
Reimagining How Procedures Are Used: Guide your team to embrace a new paradigm-where AI summarizes procedures for end users, eliminating the need for manual reading. Your leadership will help staff and stakeholders adapt to this shift, making information more accessible and actionable than ever before.
Key Responsibilities
Partner with process improvement and technology teams to harness new capabilities for reengineering business processes.
Lead and coach a team of process owners, fostering innovation, accountability, and continuous improvement.
Champion the use of AI to deliver succinct answers to end users, with procedures feeding large language models in the background.
Prepare your team for a future where AI-generated summaries replace traditional procedure reading, driving adoption and understanding across the organization.
Design, document, and implement processes and procedures that align with internal policies and regulatory requirements.
Oversee the intake, prioritization, and execution of procedure updates, ensuring accuracy, consistency, and compliance.
Act as a subject matter expert in audits and reviews and ensure your team is trained and equipped for success.
What We Are Looking For
Proven track record of leading and developing teams, fostering a collaborative and high-performance culture.
Strong technical skills in process mapping, risk management, and controls.
Exceptional communication, influence, and change management abilities.
Experience working in and/or actively supporting bank branches.
Proven leadership in driving technology-enabled process improvements.
Why Join Us?
Be a trailblazer in operational transformation.
Lead a team at the forefront of AI adoption in banking.
Make a measurable impact on business growth, efficiency, and quality.
Ready to lead the way? Apply now and help us redefine how banking works!
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically eight or more years of relevant experience
Preferred Skills/Experience
Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
Understanding of applicable Federal and State laws and regulations
Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
Excellent organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal and verbal and written communication skills
Excellent supervisory and management skills
Ability to manage multiple tasks
**This role is not eligible for visa sponsorship or transfer of visa sponsorship.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
