Customer Service Representative

Adecco US, Inc. • Cary, NC • 1d ago

Adecco is hiring immediately for Customer Service Representatives with a local client in Cary, NC ! Apply now if you meet the qualifications listed below!

Pay: $ 21.00/hr

Shift/Hours:

Monday - Friday 9:00 - 6:00pm Hybrid (2 days a week onsite/ 3 days a week WFH)

Responsibilities:

· Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

· Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

· Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

· Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

· Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

· Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

· Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety

· Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Requirements:

· High school diploma or equivalent

· At least 1 yr of high-volume call center experience

· Excellent communication skills

· Type at least 35 wpm

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

Sr. Channel Marketing Manager - Platforms

Logitech • Raleigh, NC • 4h ago

Management & Administrative

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Logitech is looking for a Global Channel Marketing Manager to drive th...

4h ago

Go to Apply

Administrative Associate

UNC Health Care • Raleigh, NC • 6h ago

Management & Administrative

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Responsibilities: · Interact with patient...

6h ago

Go to Apply

ADMINISTRATIVE OFFICE PERSONNEL (FULL TIME AND PART TIME)

Compass Group, North America • Cary, NC • 6h ago

Management & Administrative

Morrison Living We are hiring immediately for a full time and part time ADMINISTRATIVE OFFICE PERSONNEL position. Location: The Templeton of Cary - 215 Brightmore Drive, Cary, North Carolina 27518. Note: online applicati...

6h ago

Go to Apply

Administrative Coordinator - Orthopaedics

UNC Health Care • Chapel Hill, NC • 6h ago

Management & Administrative

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Performs a variety of administrative fun...

6h ago

Go to Apply

Bus Dev Officer-ABL

UMB Bank • Raleigh, NC • 6h ago

Management & Administrative

This position is responsible for originating loans consistent with the Company's credit policy; negotiating price and structure of new transactions within set limits; reviewing and approving all transactions before being...

6h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Clayton, NC • 8h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

8h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Raleigh, NC • 8h ago

Management & Administrative

8h ago

Go to Apply

Global Supply Chain/Manhattan Manager

Accenture • Raleigh, NC • 13h ago

Management & Administrative

We are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where...

13h ago

Go to Apply

Supply Chain Services Specialist

Owens & Minor • Raleigh, NC • 13h ago

Management & Administrative

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products...

13h ago

Go to Apply

Retirement Plan Account Manager

Lincoln Financial • Raleigh, NC • 13h ago

Management & Administrative

Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.