Description
Cross training opportunity. Intimate team. Quarterly onsite engagement
The contractors will assist with the Flu Mist Replacement program. AstraZeneca and the distributor McKesson offered a FluMist Quadrivalent replacement program. The program allowed providers to replace unused and expiring doses at no cost. The applications that are used are Salesforce excel and SAP.
To provide world-class customer experience through electronic communication by handling a variety of service functions. Professionally and effectively corresponds with internal and external customers along with cross-functional departments. This position requires excellent written communication customer service and follow-up skills. Responsible for case management including closing cases on all resolved issues updating and managing cases for any open issues. Research pre and post transaction issues regarding but not limited to damages shortages and other discrepancies while complying with organizational guidelines. Research process and provide reporting on order tracking and shipping delays while complying with our shipping guidelines and policy. Communicating with internal and external customers throughout the process.
Key Responsibilities
Assist customers with their product orders answering questions and providing prompt resolution to any potential concerns
Answers incoming customer calls create cases within program application and respond to general inquiries relating to ordering shipment delays order cancellations shipping status etc.
Performs customer service functions such as handling customer complaints interviewing customers on the phone to gain a clear detailed understanding of customer issues researching customer requests interacting with other McKesson business units and teams and follow-up via email or phone call to customers to fully resolve requests such as returns order errors mis-shipped or lost orders etc. and to ensure customer satisfaction
Creates and maintains detailed and accurate customer account history notes in the SFDC internal computer system by entering in incidents and related notes on a continual basis
Assist customers with processing online order requests and facilitate inquiries related to online ordering issues to the appropriate contacts for resolution
Schedule: 8hr shifts between the hours of 7a - 7p Monday - Friday
Minimum Requirement
Typically requires 3 years of customer service related experience.
Education
High School Diploma or equivalent
Critical Skills
Minimum of 2 years' customer service experience
Strong PC proficiency in MS Office and Outlook
Excellent communication skills
Strong organization skills required
Emotional Intelligence
Problem Solving Skills
Additional Skills
Excellent customer service communication skills and impeccable track record of reliability.
Experience with answering a high volume of inbound calls
Able to work independently and drive results for customers and account managers.
Experience using Customer Service technologies including but not limited to: Cisco Salesforce.com SAP Workforce Management Tools etc.
Assist Customers on McKesson technologies.
Professional communication with strong written and verbal communication skills and ability to interact with internal/external customers including vendors sales reps and co-workers
Extensive knowledge of customer service processes and procedures required.
Energetic self-starter with attention to detail who can be resourceful with issue resolution.
Able to effectively work in both a remote and onsite team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
Able to prioritize and multi-task to meet various deadlines and customer expectations.
Preferred Skills
SAP experience a plus
Also seeking Bi-Lingual Candidates
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in La Vergne,TN.
Application Deadline
This position is anticipated to close on Oct 8, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
