Customer Service Supervisor

Adecco US, Inc. • Aurora, IL • 3h ago

Our client, a US manufacturer of flooring products, is seeking a Customer Service Supervisor in the Aurora, IL area! As a Customer Service Supervisor, you will oversee the daily operations of the customer service team while also handling escalated customer interactions. Responsibilities include answering incoming calls, assisting with customer inquiries, providing detailed product information, processing claims, supporting order management, and ensuring a high level of customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional service.

Shifts are as follows:

1st shift: Monday-Friday - 7:00am-5:00pm??

Typically work three days on-site and two days remotely

This position comes with:??

Quarterly bonuses up to 3%?

Bi-weekly pay?

PTO + Paid Holidays??

Employee medical benefits for employees through BCBS, Sun Life dental and vision, life insurance, short & long-term disability insurance, wellness program, 401(k) with 3% match, plus employee assistance programs?

Employee health (medical, dental, vision) pricing: $95.42 (medical), $15.64 (dental) $12.39 (vision)/month?

Employee + Family health (medical, dental, vision) pricing: $241.06 (medical), $37.53 (dental), $31.58 (vision)/month??

Qualifications/Skill Sets Required:?

High school diploma or equivalent (associate or bachelor's degree is a plus)

2+ years of experience in customer service with at least 1 year in a leadership/supervisory role.

Proficiency with computers and CRM (Customer Relationship Management) systems and Microsoft Suite

Ability to motivate and coach team members in a fast-paced environment.

Problem-solving and conflict resolution skills

Next Steps:??

Phone screening with Adecco recruiter?

On-site interview with Hiring Manager?

Offer, then begin onboarding process of initiating background check & scheduling drug test??

If this sounds like something you'd be interested in, please respond to me with your interest and I will contact you about the next steps!?

Pay Details: $75,000.00 to $85,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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