Customer Service Representative

Waste Connections • Manassas, VA • 3h ago

Are you a High Energy CSR?

Do you have Call Center experience?

American Disposal is looking for a High Energy Customer Service Representative to join the team at our hauling location in Manassas, VA.

DUTIES AND RESPONSIBILITIES:

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

A typical schedule for this position is 8am-5pm Monday-Friday.

WORKING CONDITIONS AND PHYSICAL EFFORT:

Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.

Experience with MS Word, Excel, and Email required . Typing and 10-key skills are required.

Excellent organization and communication skills.

This position requires excellent oral and written communication skills.

This position requires ability to read and comprehend technical manuals.

Bilingual preferred.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Apply today and Connect with Your Future!

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Similar Jobs

Customer Service Specialist

Amentum • Mclean, VA • 3h ago

Management & Administrative

JOB FUNCTION: Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database....

3h ago

Go to Apply

Customer Service Representative

U-Haul • Manassas, VA • 3h ago

Management & Administrative

Location: 8004 Sudley Rd, Manassas, Virginia 20109 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repr...

3h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Arlington, VA • 3h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3h ago

Go to Apply

Customer Service Associate

Walgreens • Herndon, VA • 3h ago

Management & Administrative

3h ago

Go to Apply

Apptio Strategic Account Manager

IBM • Herndon, VA • 8h ago

Management & Administrative

Introduction The Strategic Account Manager is an individual contributor role responsible for managing and growing revenue for a defined set of current Apptio customers. This role offers tremendousvisibility within Apptio...

8h ago

Go to Apply

Program Manager (Active TS/SCI clearance)

NANA Regional Corporation • Alexandria, VA • 9h ago

Management & Administrative

We are seeking a highly experienced Program Manager to lead complex IT modernization initiatives and oversee large-scale service delivery contracts. The ideal candidate will bring a proven track record of driving innovat...

9h ago

Go to Apply

Senior IT Project Manager (Remote)

CareFirst • Reston, VA • 9h ago

Management & Administrative

Resp & Qualifications PURPOSE: Sr. IT Project Manager, leads, plans, executes, monitors, controls and closes projects for the Enterprise Project Management Office (EPMO). This role oversees and directs complex $5M+ e...

9h ago

Go to Apply

Service Desk Specialist (M-F 0700-1600)

General Dynamics Information Technology • Arlington, VA • 9h ago

Management & Administrative

Req ID: RQ208440 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Skills: Help Desk Support,Problem Solving,System Admin...

9h ago

Go to Apply

IT Project Manager

General Dynamics Information Technology • Alexandria, VA • 9h ago

Management & Administrative

Req ID: RQ208366 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program Delivery and Execution Skills: Deliverables Management,Informatio...

9h ago

Go to Apply

Hardware ServiceNow Architect

CACI International • Chantilly, VA • 9h ago

Management & Administrative

Hardware ServiceNow Architect Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Outside...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.