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Customer Service Representative

UniFirst Corporation • Winchester, VA • 13h ago

Location:

Winchester, Virginia

Job ID

2505595

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Responsibilities:

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner

Excellent Data entry skills required

Handle and process customer returns into inventory

Troubleshoot and respond to customers in a timely manner

Be dependable and very flexible in an ever-changing environment

Provide coverage for the receptionist position on an intermittent basis

Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude

Will be required to work overtime as necessary

Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.

This position requires the ability to maintain confidential information.

Will be required to perform other duties as requested, directed, or assigned.

Must be willing and able to actively participate in plant-wide safety activities.

There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Qualifications

Requirements:

Associate's degree; or equivalent combination of education and experience

One or more Years related experience and/or training in the field

Equivalent combination of education and experience.

Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.

Experience with AS400 System beneficial

Must possess the ability to effectively communicate verbally and in writing.

Ability to read, analyze, and interpret written instruction.

Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.

Must be detailed and possess the ability to prioritize.

Good organizational skills.

Self-motivated, with the ability to work independently

Must possess the ability to distinguish between colors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or

call 800-347-7888 to let us know the nature of your request.

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