Retail Customer Experience Manager

Michaels • Meridian, ID • 2w ago

Store - MERIDIAN, ID

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Retail Compliance Analyst

Western Digital • Boise, ID • 12h ago

Retail & Hospitality

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of...

12h ago

Go to Apply

Retail Image Associate

Jacksons • Meridian, ID • 12h ago

Retail & Hospitality

Day shifts such as 8AM-4PM, including weekends and holidays. Pay: $15.00 an hour. About the Role Join Jacksons Food Stores as a Retail Image Associate, where you'll help maintain a clean, organized, and welcoming store e...

12h ago

Go to Apply

Restaurant Manager

Cracker Barrel • Boise, ID • 20h ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

20h ago

Go to Apply

Retail Cashier

Jacksons • Melba, ID • 1d ago

Retail & Hospitality

Pay: $15.50 an hour. At Jacksons, we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pri...

1d ago

Go to Apply

Overnight Retail Cashier

Jacksons • Boise, ID • 1d ago

Retail & Hospitality

Looking for a rewarding role with a quiet pace and a strong team? Join us as an Overnight Cashier, where you'll play a vital role in delivering excellent customer service during late-night hours. You'll process transacti...

1d ago

Go to Apply

Overnight Retail Cashier

Jacksons • Boise, ID • 1d ago

Retail & Hospitality

Pay includes $15.50 an hour base wage + $1.00 an hour differential on overnight shifts. Pay: $16.50 an hour. The Overnight Cashier plays a pivotal role in ensuring customers have a positive shopping experience during nig...

1d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Boise, ID • 1d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

1d ago

Go to Apply

Senior Mechanical Engineer, Mission Critical, Traveler

J.E. Dunn Construction Company • Boise, ID • 1d ago

Retail & Hospitality

Senior Mechanical Engineer, Mission Critical, Traveler Location: Kansas City, MO, US, 64106Cleveland, OH, USDallas, TX, US, 75254Mesa, AZ, USClarksville, TN, USRaleigh, NC, US, 27607Omaha, NE, US, 68118Springfield, MO, U...

1d ago

Go to Apply

Storage Facility Housekeeper

U-Haul • Nampa, ID • 2d ago

Retail & Hospitality

Location: 2112 Caldwell Blvd, Nampa, Idaho 83651 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers s...

2d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Boise, ID • 2d ago

Retail & Hospitality

170224BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.