Client Service Account Manager - Healthcare Payments - Vice President

JPMorgan Chase • Philadelphia, PA • 12h ago

If you excel at client-facing strategic account leadership, and thrive in a fast-paced, problem-solving environment, join our Strategic Partnerships team to drive customer-centric strategies and collaborate across JP Morgan to deliver tailored product solutions that meet our EHR clients' needs.

As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Strategic Partnerships Relationship Management team. You will be responsible for managing and growing relationships with some of the largest and most prestigious healthcare EHR customers. In this position you will have the opportunity to directly impact revenue retention and revenue growth. You are a self-motivated, proactive, results-oriented candidate who wants to excel and learn in an open, professional, and team-oriented environment.

Job Responsibilities

Manage large, high profile partnerships, ensuring the health and satisfaction of customer relationships.

Maintain accurate customer account information, opportunity pipeline data, and documentation of activities. Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, deigned to promote value to ensure client satisfaction.

Identify and build strategic relationships with operational and executive staff within your assigned partnerships to ensure the highest levels of efficient interaction.

Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Develop strong relationships with client leads and executives/C-suite.

Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations.

Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm.

Promotes adoption of InstaMed's solutions across your portfolio by identifying or promoting opportunities where InstaMed can offer value.

Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner.

Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer.

Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth.

Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems.

Required qualifications, capabilities, and skills

5 + years of proven success in a revenue-generating role

5 + years of experience within healthcare, health-tech, and/or merchant services

Excellent people skills and ability to build relationships with customers.

Sound judgment in setting customer expectations and managing sensitive customer situations.

Excellent organizational skills in daily task management and follow-ups.

Influence without direct authority

Displays strong analytical and problem-solving skills.

Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items.

Travel 25%

Preferred qualifications, capabilities, and skills

Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.

Bachelor's degree or higher

Prior work experience in healthcare payment processing

Demonstrates knowledge of healthcare patient accounting systems / practice management systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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