National Account Manager, eCommerce-Chewy (Pet-US Retail Sales)

The J.M. Smucker Company • Orrville, OH • 20h ago

Your Opportunity as National Account Manager, eCommerce-Chewy (Pet-US Retail Sales)
The National Account Manager (NAM), eCommerce is responsible for achieving sales objectives consistent with corporate volume and profit targets. Job responsibilities include planning and executing against volume, distribution, pricing, digital shelf, trade spending and online content objectives. The NAM eCommerce has direct customer responsibilities, and is accountable for building trusted customer relationships, ensuring appropriate resources are available and that communication channels are open to guarantee successful execution of programs across eCommerce accounts. The NAM, eCommerce is responsible for managing the online presence and brand integrity with content and pricing, pursuing new distribution and identifying new revenue growth opportunities within all supported customers.
Work Location/Arrangements: Working Remotely in the United States and reside near major airport. Preference to the following locations: Boston, MA; Seattle, WA; Plantation, FL.
In this role your primary responsibilities will include:
Customer Management & Business Development
Penetrate named accounts to develop Smucker franchise by focusing on adding value and facilitating the execution of strategic initiatives
Strengthens relationship with Customer teams by building interpersonal rapport, maintaining regular contact, and leading all sales calls
Develop & execute national account plans to achieve volume objectives and key sales priorities (distribution, pricing, and merchandising)
Negotiate and manage trade spending to ensure Smucker funds are effectively utilized in a fair and equitable manner to achieve optimal performance objectives
Analyze and understand key business trends and sell-in recommendations to address issues and growth objectives in a timely manner
Identifies and negotiates for new distribution, merchandising programs, alpha/beta test participation, and other Preferred Vendor opportunities
Serve as administrator on all customer-specific portals, and responsible for communicating all product, pricing, commercial terms, policy and allowance changes to customer
Financial Performance
Regularly track eCommerce sales performance, and represent eCommerce within monthly/quarterly business reviews, and annual sales planning process
Perform in-depth analysis of sales and profit components, including merchandising, promotional and supply chain opportunities
Partners with customer to develop accurate consumption and shipments forecasts, and ensures that Smucker systems are regularly updated to support internal MBRs, SVP forecasting and promotion analysis
Manages and deploys merchandising and promotional investments to optimize sales impact, while operating within budgeted spend guidelines
Execution and Alignment
Work closely with eCommerce Marketing, Category Leadership, Customer Commercialization, Customer Logistics and Demand Planning to regularly analyze performance, optimize plans, create alignment and identify new opportunities to achieve sales, growth and brand objectives.
Responsible for managing online presence, brand integrity and quality of the digital shelf across all customer platforms.
Monitor and report on competitive eCommerce activity.
Maintain outlook on industry best practices and seeks to embed through a continuous improvement mindset.
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's degree
5+ years' experience in eCommerce, Digital Marketing and/or Consumer-Packaged Sales
Headquarter retail acc

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