Customer Service Coordinator Full Time

American Airlines • Sacramento, CA • 3h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders

Provides assistance with passenger check-in and cargo acceptance

Interprets government rules and requirements for domestic and international travel or cargo shipments

Meets and dispatches aircraft within established times

Provides assistance to distressed passengers and customers

Protects company property and revenue

Provides for safe travel

Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks

Uses organizational skills to perform multiple tasks within a limited time period

Is self-motivated and requires minimal supervision

Responds and assists during security and emergency situations

Follows internal/external policies and procedures

May be required to drive and operate air stairs up to various @types of aircraft in order to enplane and deplane passengers

Responsible for the overall performance within work area and may be required to lead and direct the work of other employees

May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Read, write, fluently speak and understand the English language

Bilingual language skills required in some locations

Applicable valid driver's license as required by local authorities

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Ability to work irregular and/or extended hours, including weekends and holidays

Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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