Shipping Team Lead

ITW • Lockport, IL • 6h ago

Job Description:

SUMMARY

This position is responsible for all duties associated with the shipping of orders to customers and performing a wide variety of parts processing operations. Under general supervision and direction where a definite objective is set up requiring the use of some standard work procedures. Employee plans and arranges own work and work of lower-level parts processors referring some questionable issues to the supervisor. Will at times be required to serve in the capacity as the Team Coordinator and Shipping Clerk/Receiving Clerk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform tasks as directed by the Supervisor

Direct Work Load Management to the Team

Will at times be required to serve in the capacity of Team Coordinator and Shipping Clerk/Receiving Clerk

Assist in auditing of parts that were picked

Accurately and efficiently pick customer and production orders

Prepare customer orders for stocking or shipment

Accurately count inventory in location

Record inventory transactions into computer system

Obtain an in-depth knowledge and ownership of assigned customers

React promptly and effectively to basic customer inquiries, questions or complaints regarding ITW shipments (phone and email) in a professional and timely manner

Locate/upload/email specific customer documents upon request

Schedule required pickups via email, customer/carrier portals and websites

Provide accurate, valid, detailed, and timely communication with assigned customers, carriers, shipping team and other members of the customer service team

Keeps work area in order and readily participates in housekeeping duties

Supports and maintains a safe workplace, including observing all safety rules

Order supplies (indirect and or direct)

All other duties as assigned

QUALIFICATIONS

Accredited High School diploma or GED

5+ years' experience in a warehouse environment with parts

Receiving parts (stock and non-stock)

Shipping parts (Domestic and International)

Good interpersonal skills with emphasis on ability to work in a team environment

Ability to lift up to 50 pounds

Ability to be flexible in working overtime, different shifts and weekend

Interpersonal Skills

Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

COMPETENCIES

Time Management and Communication Skills

Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to push, pull, lift, bend, reach, stoop, kneel and stand the majority of a full shift. The employee must frequently lift and/or move up to 65 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation Information:

$25-$28

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW

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