FRONT DESK SUPV

Saratoga Casino Hotel • Saratoga Springs, NY • 1d ago

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, "To create special experiences one guest at a time." If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Front Desk Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

High School Diploma or equivalent required.

Minimum of one (1) year prior experience in guest service capacity preferred.

Excellent guest service skills; attentive and detail oriented.

Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously. Effective communication skills with the ability to communicate with both guests and co-workers.

Must have basic math skills with the ability to accurately handle cash and process sales transactions.

Prior computer experience with Microsoft office and e-mail required, point of sale system experience preferred.

Required to work flexible hours based on needs of the business.

Supervises Front Desk Lead and Front Desk Agents during shift.

Greet guests upon arrival.

Performs guest check-ins and check-outs, dispenses room keys.

Receives payment from guests for room accommodations.

Processes/posts transactions associated with guests stays including incidental charges.

Coordinates with bell person for guest's luggage transfers to rooms.

Coordinates with housekeeping/maintenance for availability and readiness of rooms.

Answers guest questions regarding facility and surrounding area.

Acts as a sales member for promotion of internal events, dining, and packages.

Forwards guest mail, package and deliveries to appropriate rooms.

Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.

Completes assigned check lists and projects for scheduled shift.

Assists with other front desk duties as assigned.

Assists Hotel Front Office Manager with the proper training of Front Desk Agents.

Wears the proper attire at all times. Requires all front office employees to wear proper uniforms/attire at all times.

Is responsible for ensuring the front desk has coverage 24 hours per day and expected to cover any shift that is unable to be covered by another employee.

Monitor Front Desk Agent performance and communicated with Hotel Front Office Manager when corrective action or recognition is needed/warranted.

Consistently sets the example of exemplary service and accuracy.

Occasional lifting/carrying of up to 25 lbs.

Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.

Why Saratoga Casino Hotel?

Competitive Medical, Dental, & Vision Insurance

Vacation & Sick Time That Promote Work/Life Balance

Company Paid Life Insurance

401(k) with 4% Match

Free Employee Assistance Program

Attendance Bonus

Robust Employee Recognition Program

$20.00 YMCA Memberships.

Local and National Discount Programs Through EAP & Tickets@Work

STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.

Unlimited growth potential

Delicious FREE Meals in Our Team Dining Facility

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