Senior Imaging Operations Manager

Iron Mountain • Annapolis, MD • 8h ago

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Let's talk and see how you can elevate the power of your work at Iron Mountain.

We are looking for a Senior Imaging Operations Manager to join our team. In this role, you will be part of a dedicated workforce in a global company that celebrates the skills you bring.

Our Senior Imaging Operations Managers are responsible for leading a team of 250+ employees to coordinate and execute the implementation of our digitization programs and service offerings. In addition, this candidate will ensure hands-on leadership, accountability, continuous improvement, and recommendations for management solutions upgrades.

RESPONSIBILITIES

Responsible for overall Positive Employee Experience, Customer Satisfaction and Safety within the specific market(s).

Provides leadership on all aspects of Operational Excellence and Service Level Agreements.

Oversees communication regarding day-to-day challenges/concerns from all sites providing Imaging Operations for Customers and other Government Imaging across the United States.

Responsible for the effective management of budget and personnel; accountable for the quality and timely delivery of contractual items.

Ensures that all required resources including labor, service standards, computer time, supplies and facilities are available for program operations.

Manages programs including task deficiency identification, project design, development and execution; maintains close liaison with the customer.

QUALIFICATIONS

5+ Years Management experience preferably in Operations, Sales, Federal Contracting or Imaging Center preferred

Strong organization and planning skills for teams larger than 175 employees.

Experience in data reporting for trending, billing and production goals.

Skills - Strong organizational and planning; develop and implement strategic plans to meet service level agreements; clear and effective communication (written, oral & presentation) for both internal teams and customers; time management; and effective management skills, including proven ability to lead and motivate people.

Proficiency in computer skills in a PC environment including Microsoft Word, Power Point, Outlook and Excel.

Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions. #LI-DNI

Reasonably expected salary range: $104,800.00 - $139,700.00

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0093135

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