ADMINISTRATIVE REPRESENTATIVE III (Customer Service Rep III) - Range 11 / AMEA
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ADMINISTRATIVE REPRESENTATIVE III (Customer Service Rep III) - Range 11 / AMEA
Salary
$22.89 - $29.12 Hourly
Location
Anchorage, AK
Job Type
Regular / Full Time
Job Number
2025-00890
Department
Finance
Division
Property Appraisal Personal Property 2
Opening Date
10/03/2025
Closing Date
10/14/2025 11:59 PM Alaska
Description
Benefits
Questions
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employees Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.
DEPARTMENT: Finance
HOURS OF WORK: Monday to Friday, 8:00am to 5:00pm
LOCATION: 632 W 6th Ave Suite 300
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any @type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
The Administrative Representative III will provide a wide range of Customer Service. The primary position duties are reviewing and processing Senior Citizen, Residential, Disabled Veteran and Military, Service / Widow and Widower Exemptions by using tools to analyze and investigate data from municipal databases as well as outside sources. This information will be used to determine eligibility of pertinent exemptions based off Municipal Code and Alaska Statue. Ability to interpret and apply Municipal Code regarding exemptions and ensuring that applicants meet the qualifications necessary to receive an exemption. Skills to offer recommendations to unqualified applicants for possible removal of exemption that align with departmental standards and policies. The Administrative Representative III will also ensure the owner of the record is up to date within the municipal database and will be offering support to the Board of Equalization and be a key source of support for the Administrative Representative II to ensure customers receive the quality care that they expect. Perform other related duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and three (3) years of customer service experience or equivalent.
Preferences:
Microsoft Office certification
Certified Notary
Paralegal Certification
Any certification from an appraisal organization e.g., Alaska Association of Assessing Officers
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go tohttp://www.uscis.gov/E-verify . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.
All required certifications and/or licenses must remain current for the duration of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to thewww.GovernmentJobs.comwebsite to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.
NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
Medical/Dental/Vision/Audio
Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Flexible Spending Accounts - Health and Dependent Care
Health Savings Accounts
Retirement:
State of Alaska Public Employee Retirement System (PERS) Program
401(k) and 457 Savings Plans
Employer Paid Benefits:
Employee Assistance Program
Paid Leave Plan
13 Paid Holidays
For an overview of our medical benefit package go to http://www.muni.org/Departments/employee\relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee\relations/Pages/BenefitsSummaries.aspx) .
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?
Yes
No
02
Are you legally authorized to work and accept employment in the United States without the requirement of a sponsorship from an employer?
Yes
No
03
Are you a current employee affiliated with the Anchorage Municipal Employees Association (AMEA)?
Yes
No
04
Which best describes your completed level of education as it relates to this position?
None / Less than High School
High School Diploma / GED / Equivalent
05
How many years of customer service experience or equivalent do you have?
None
Less than 3 years
3 years or more
06
Do you have any of the below certifications?
None
Microsoft Office Certification
Certified Notary
Paralegal Certification
Certification from appraisal organization
Two or more certifications
Required Question
Employer
Municipality of Anchorage
Address
632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501
Phone
(907) 343-4442
Website
http://www.muni.org/jol
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