AVP/Banking Center Manager (BCM)

Bank OZK • Lonsdale, AR • 15h ago

Job Purpose & Scope

Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.

Essential Job Functions

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.

Lead and engage associates in daily huddles to support relationship-building activities.

Generate growth that supports the bank's goals by retaining, growing, and attracting clients.

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.

Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.

Proactively resolve client concerns in a timely, professional, and positive manner.

Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures.

Ensure regular and effective communication with banking center team members and regional leadership.

Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.

Identify and recruit talent to build a highly effective team.

Model and champion the Bank's standards for exceptional customer service.

Enthusiastically embrace, support, and model the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Regularly exercise discretion and judgment in the performance of essential job functions.

Complete all essential training timely.

Maintain consistently good punctuality and attendance to work.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of retail bank products and services

Knowledge of bank regulations, policies, procedures, and operational standards

Knowledge of business development techniques in a retail environment

Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth

Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.

Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives

Ability to demonstrate effective planning and organizational skills in a dynamic business environment.

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Skill in identifying client needs to develop and grow business

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

Bachelor's degree or commensurate work experience required

2+ years' retail client service and/or business development experience required

1+ year business development management/leadership experience strongly preferred

Proven achievement of business growth goals and financial targets required

Experience managing, leading and coaching professionals required

Comprehensive knowledge of bank products/services and regulations required

Valid driver's license and good driving record required

NMLS required

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Teller II (Float) (TELLE013345)

Centennial Bank • Bryant, AR • 2d ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4572700 The responsibility of the Teller II (Float) is to conduct transactions with sp...

2d ago

Go to Apply

Consumer Banking Relationship Specialist (CBRS)

Bank OZK • Hot Springs Village, AR • 3w ago

Finance, Accounting & Banking

Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and...

3w ago

Go to Apply

Consumer Banking Relationship Specialist (CBRS)

Bank OZK • Hot Springs, AR • 4w ago

Finance, Accounting & Banking

4w ago

Go to Apply

Physical Therapist

CommonSpirit Health at Home • Hot Springs, AR • 1d ago

Hospital & Medical

Job Summary and Responsibilities **St. Vincent Health at Home in Hot Springs, Arkansas - Now Hiring - Physical Therapist! Competitive Wages/ Mileage Reimbursement/No After-Hour On-Call Requirements We are seeking a skill...

1d ago

Go to Apply

Licensed Practical Nurse Home Health

CenterWell • Hot Springs, AR • 1d ago

Hospital & Medical

Become a part of our caring community and help us put health first Make a meaningful impact every day as a CenterWell Home Health nurse. You'll provide personalized, one-on-one care that helps patients regain independenc...

1d ago

Go to Apply

Home Health Aide (CNA)

CenterWell • Hot Springs, AR • 1d ago

Hospital & Medical

Become a part of our caring community and help us put health first A Home Health Aide ( CNA ): Provides direct patient care to patient under direction of the RN and according to the Aide Plan of Care (POC). Correctly ass...

1d ago

Go to Apply

Construction Project Superintendent

Insight Global • Alexander, AR • 1d ago

Trucking & Construction

Job Description Insight Global is seeking a seasoned Construction Project Superintendent to join a rapidly growing team with one of the leading construction companies in Arkansas! The ideal candidate will have at least f...

1d ago

Go to Apply

Restaurant General Manager

Taco Bell • Hot Springs National Park, AR • 2d ago

Retail & Hospitality

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

2d ago

Go to Apply

Relief Truck Driver- Class A

Arkansas Employer • Hot Springs, AR • 2d ago

Trucking & Construction

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4572676 CITY OF HOT SPRINGS, ARKANSAS Job Description To perform this job successfully...

2d ago

Go to Apply

Customer Service Associate

Walgreens • Hot Springs, AR • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.