Pharmacy Customer Service Associate

Walgreens • Wappingers Falls, NY • 16h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1687758BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 1575 ROUTE 9,WAPPINGERS FALLS,NY,12590

Full District Office Address: 1575 ROUTE 9,WAPPINGERS FALLS,NY,12590-02827-12158-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 12158-WAPPINGERS FALLS NY

Pay Type: Hourly

Start Rate: 16.5

Max Rate: 18

Similar Jobs

Lpn Nurse

Actalent • Poughkeepsie, NY • 21h ago

Hospital & Medical

Job Title: Licensed Practical Nurse (LPN) Job Description The Licensed Practical Nurse (LPN) is an integral part of the clinical team, primarily responsible for providing safe, evidence-based care for patients. This role...

21h ago

Go to Apply

Medical Assistant Internnal Medicine

UnitedHealth Group • Poughkeepsie, NY • 1d ago

Hospital & Medical

Excellent benefits within 30 days, PTO, paid holidays, 401K , tuition reimbursement and more! Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group)....

1d ago

Go to Apply

Medical Assistant IM

UnitedHealth Group • Poughkeepsie, NY • 1d ago

Hospital & Medical

1d ago

Go to Apply

1099 Therapist (PT, OT)- Newburgh

ALWAYS COMPASSIONATE HEALTH • Newburgh, NY • 1d ago

Hospital & Medical

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Always Compassionate Home Care is hiring Physical Therapists and Occ...

1d ago

Go to Apply

Surgical Svcs Representative - FT, Days

Nuvance Health • Poughkeepsie, NY • 1d ago

Hospital & Medical

Description JOB SUMMARY: Responsible for the Systems administration of all information technologies impacting on the operations of Surgical Services. Provides for the scheduling of procedures, posting of surgical charges...

1d ago

Go to Apply

Medical Assistant

Actalent • Peekskill, NY • 2d ago

Hospital & Medical

Job Title: Medical Assistant FOR IMMEDAITE CONSIDERATION PLEASE EMAIL YOUR RESUME TO: msemmel@actalentservices.com!! Job Description As a Medical Assistant, you will be responsible for stocking rooms, cleaning instrument...

2d ago

Go to Apply

Medical Assistant - OBGYN

UnitedHealth Group • Newburgh, NY • 2d ago

Hospital & Medical

2d ago

Go to Apply

Registered Nurse

Adecco US, Inc. • Poughkeepsie, NY • 2d ago

Hospital & Medical

Adecco Healthcare & Life Sciences is hiring a Registered Nurse in Poughkeepsie, New York! In this role you would work in an office in Poughkeepsie or Fishkill, depending on the need. This role is in person / on site....

2d ago

Go to Apply

Pediatric Physical Therapist - Northern Westchester

Family of Kidz • Yorktown Heights, NY • 3d ago

Hospital & Medical

Pediatric Physical Therapist Details about this opportunity: Location: School Districts in Northern Westchester Status: Fee for Service - Full time hours (Part time hours also available) Compensation: $60-$75 per hour se...

3d ago

Go to Apply

Physical Therapist - New Windsor Preschool Program

Abilities First Inc • New Windsor, NY • 3d ago

Hospital & Medical

Physical Therapist - New Windsor Preschool Program New Windsor, NY ( http://maps.google.com/maps?q=New+Windsor+NY+USA ) Description Who We Are For over 60 years, Abilities First, Inc. has been empowering individuals with...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.