Customer Service Representative

TEKsystems • Madison, WI • 16h ago

Customer Service Representative - Medicare Support

Location: REMOTE

Schedule: Requiring M-F 8am-9pm availability

Our health insurance client is seeking empathetic and patient Customer Service Representatives to support their Medicare call center during the upcoming open enrollment period. This is a vital role focused on helping Medicare members.

Key Responsibilities:

Handle inbound calls from Medicare members, averaging 50-70 calls per day.

Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.

Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.

Document call details accurately and follow up as needed to resolve member inquiries.

Maintain compliance with HIPAA and other regulatory standards.

Qualifications:

2 years of call center experience

Strong communication skills with a calm and professional demeanor.

Ability to work efficiently in a fast-paced, high-volume call environment.

Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

Make a meaningful impact by helping seniors understand and access their healthcare benefits.

Gain valuable experience in the healthcare insurance industry.

Work with a supportive team during a critical time of year.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Madison, WI • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Madison, WI • 3h ago

Management & Administrative

3h ago

Go to Apply

Manager Marketing and Brand Strategy

Madison Gas & Electric • Madison, WI • 12h ago

Management & Administrative

Manager Marketing and Brand Strategy Location Madison Job Category Apply Now ( https://phf.tbe.taleo.net/phf01/ats/careers/v2/applyRequisition?org=MGE&cws=38&rid=1997 ) Job Purpose This position is responsible fo...

12h ago

Go to Apply

Companion Animal Regional Manager - Tri State Region

Merck • Madison, WI • 18h ago

Management & Administrative

Job Description The Companion Animal Regional Sales Manager position will lead the Tri-State Regional Companion Animal sales team to accomplish regional sales goals and organizational objectives to position the broad pro...

18h ago

Go to Apply

Account Manager

Dodge Construction Network • Madison, WI • 20h ago

Management & Administrative

Account Manager Location: Remote, United States Description The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determ...

20h ago

Go to Apply

Account Manager - Sustainable Technologies

Cardinal Health • Madison, WI • 20h ago

Management & Administrative

Within the Global Medical Products and Distribution ("GMPD") segment, Sustainable Technologies reprocesses a wide array of products, including compression sleeves, electrocardiogram lead wires and cables, air transfer ma...

20h ago

Go to Apply

Channel Account Manager - Central

Trellix • Madison, WI • 20h ago

Management & Administrative

Job Title: Channel Account Manager - Central About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and bec...

20h ago

Go to Apply

Director, Event Operations and Fleet Management

General Motors • Madison, WI • 1d ago

Management & Administrative

Job Description Hybrid OR Remote : This role is based remotely but if you live within a 50-mile radius Atlanta, Austin, Detroit, Mountain View, or Warren , you are expected to report to that location three times a week,...

1d ago

Go to Apply

Sr. Product Marketing Manager

Oracle • Madison, WI • 1d ago

Management & Administrative

Job Description Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be the strategic bridge between product innovation and market imp...

1d ago

Go to Apply

Account Executive Services and Software Wisconsin

Cisco • Madison, WI • 1d ago

Management & Administrative

Account Executive Services and Software Wisconsin Apply ( https://jobs.cisco.com/jobs/Login?projectId=1451307 ) Location:Appleton, Wisconsin, US Alternate LocationMadison, WI Milwaukee, WI or Fox Valley, WI Area of Inter...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.