Administrative Assistant

Aston Carter • University Park, IL • 1d ago

Job Title: Customer Service Administrator

Key Activities/Responsibilities :

Interface daily with customers, 3rd party sales representatives and personnel via telephone, email, chat and electronic data interface (EDI).

Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.

Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.

Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/ service application.

Expedites past due orders and long lead times to satisfy customer needs.

Utilizes CRM to record communications from both internal and external customers.

Reviews return material authorizations for accuracy and secures necessary approvals.

Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.

Performs additional duties and special projects as assigned.

Experience:

environment.

-Previous manufacturing experience highly preferred.

-Enterprise resource planning (ERP) business process management software

experience such as JD Edwards, SAP highly preferred.

-eCommerce and online chat knowledge highly preferred

-Strong customer service orientation with proven ability to maximize customer

satisfaction and acquisition.

Skills

Required:

-Consistently capable of presenting oneself with the highest degrees of

professionalism, composure, courtesy, and integrity.

-Confident when in adversarial situations, possessing strong dispute management

and resolution skills.

-Excellent, clear and concise communication skills, both in verbal and written

formats.

-Astute listening skills.

-Capable of critically reviewing and analyzing situations and developing

effective plans of action.

-Proficient in Microsoft Excel, Word, & Outlook applications required.

-Attentive to detail.

-Solid organizational and multi-tasking skills.

Job Type & Location

This is a Contract position based out of University Park, Illinois.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in University Park,IL.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Customer Service Associate - Temporary

Walgreens • Lowell, IN • 6h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6h ago

Go to Apply

Walmart • Matteson, IL • 1d ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesDrive and implement the business plan for area of responsibility to achieve fa...

1d ago

Go to Apply

(USA) Exterior Services Technician

Walmart • New Lenox, IL • 1d ago

Management & Administrative

Position Summary... What you'll do... Join Walmart as a Landscape Technician and be part of a team committed to excellence in both our workplace and the community we serve. Apply today to embark on a fulfilling career jo...

1d ago

Go to Apply

Management Training Program, Operations Supervisor

ABF Freight • Bedford Park, IL • 2d ago

Management & Administrative

Job Description When joining our Management Training Program, you will join the company as an Operations Supervisor. The program is a 20-week program and you will be trained on every aspect of our company and industry fr...

2d ago

Go to Apply

Customer Service Advisor

Valvoline • Saint John, IN • 2d ago

Management & Administrative

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.