Account Manager

Humanetics • Farmington Hills, MI • 18h ago

Humanetics is a high-tech global industrial technology group. We engineer extraordinary safety, digital, and sensor solutions for critical environments to put humans at the heart of industrial design. We are the pioneers of crash test dummies and a leading provider of virtual simulation software, integrated crash test systems, precision sensors, specialized fiber optics, and laser-based material engineering. Our highly specialized solutions are used in the development of every car on the road today, space missions, guidance systems, operating theatres, biomedical devices, haptic surgery, energy generation, semi-conductor chip manufacturing, and many applications at the cutting edge of human innovation. Our sensor and measurement capabilities create data from critical environments and deliver precision tools to enable customers to answer critical questions and empower decisions that drive performance. When we innovate, humans thrive.

Role Purpose: Under general supervision, manages sales, support, and customer facing activities for a specific set of accounts. Main activity includes responsibility for direct sales, customer interactions, solution creation, new product releases, and delivering feedback to management. Prepares and delivers sales materials; attends exhibits and other promotional opportunities. Meets with customers face-to-face as required to close sales and maintain a high level of customer satisfaction.

Essential Functions & Responsibilities:

Carries out company sales strategy to achieve corporate goals.

Manages sales efforts, negotiation, and monitoring of contracts/projects.

Provides data to help form sales forecasting activities.

Understand product portfolio from both a commercial and technical standpoint.

Gives feedback on customer needs, product gaps, competition, and commercial positioning.

Represents company at trade association meetings to promote product.

Delivers sales materials and helps to exhibit and promote the company; prepares for and attends exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

Sells to and maintains contact with assigned accounts.

Gives feedback on items that can enhance business, customer satisfaction, and company success.

Responds to inquiries and researches and resolves problems related to transactions; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.

Maintains and monitors records and reports in Humanetics standard tools.

Uses Salesforce and Syteline effectively to forecast and carry out business.

Involves Customer Service and Service Engineers/Technicians as needed to resolve a customer issue.

Escalates to management appropriately when commercial or technical issues cannot be effectively resolved.

When required to meet deadlines and achieve customer satisfaction will help to deliver and carry out services to customers.

Performs miscellaneous job-related duties as assigned.

Other Significant Role Requirements:

Exhibits high degree of independence within agreed policies and targets.

Develops and applies new, innovative approaches to complex business situations.

Ensures a collaborative working environment and encourages innovation.

Leads and works in a team spirit and is capable of to resolving issues without causing conflict.

Adheres to and holds others accountable to the corporate norms.

Works with Global Sales, Marketing, Project, and Service teams to optimize goals.

Contributes to help identify market needs and new product potential.

Supervision: Does not supervise any employees, but will help in acclimating new Sales, Marketing, and Service employees to the tools and processes Humanetics uses. May help lead and carry out company initiatives that involve working with and scheduling meetings between customers, internal leadership, consultants, and third parties.

Customer Focus: This is a highly visible position with a critical impact on the company's future. Internal and external contacts include all levels of employees within the company, division management, consultants, and other professional business contacts within the industry. External contacts are key to the effective execution of the objectives of the company. Frequently these interactions will involve extremely complex, emotional and sensitive issues. Success in this area is vital for the development of the existing and future business.

Critical Competencies:

Understanding and setting of strategic and tactical account goals

Realistic scheduling and observance of deadlines

Highly developed organizational, planning and management skills.

Highly developed analytical skills, including ability to interpret technical journals and governmental regulations.

Independent judgment to determine project guidelines, purpose, follow-through and completion.

Understanding of budgetary guidelines, discounts, and margins

Awareness of and influence on other functions outside of own business area

Knowledge of the Automotive Safety Industry

Knowledge and understanding of relevant constituencies.

Knowledge of the service and project areas

Integrity, Creativity, Intellectual Curiosity, High Standards, Flexibility, Persistence, and Achievement Oriented.

Education and/or Experience:

Minimum Bachelor's Degree with a major in Engineering preferred or 5+ years of equivalent experience in the sales and customer support area Crash industry.

Successful experience in automotive safety or relevant industry is preferred.

Proficient with Microsoft Office, Microsoft Teams

Experience with CRM software, Salesforce required.

At Humanetics, privacy and information security is a critical feature of our corporate culture and is the responsibility of all employees.

Humanetics is an Equal Opportunity Employer/Veterans/Disabled/LGBT employer

Job Details

Pay Type Salary

Travel Required Yes

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