Job Title: Field Service SupervisorLocation: Remote Massachusetts - Remote AnywhereCompany: Munters CorporationAbout US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers'operations. With an optimal climate system, we can help them to more efficiently use energy or waterresources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation.We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.Duties and Responsibilities: The Field Service Supervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field Service Supervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field Service Supervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals.In addition, the Field Service Supervisor will develop and grow all Service delivery quality and capability:- Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol)- Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination- Provide back-office service administration related to but not limited to: - Time sheet entry - Expense report review, preparation, submission, and approval for payment - Service Report Creation and review of field technician narrative - Performance Value reports - Refrigeration Set-up reports - Measure service delivery activities and results: - Technician utilization and Revenue/ Warranty cost generation per technician - Conformance to Service Report generation, for content, quality, and communication style - Measure and report on install base penetration - Rates Technicians on Customer satisfaction and First-time fix rate - Supports Service Team in employee evaluation and performance improvement - Responsible to convey the customer experience to our organization through C2 customer complaint system Support Services sales promotions, tools, and goals - Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads - Interact with Service Engineering to provide feedback on technical support quality and availability - Interact with Equipment Sales to share leads and to build Service Sales - Manage all customer queries and resolve issues in coordination with the relevant departments- Participates in recruiting activities as necessary to support staffing efforts * Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues- Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules- Performs quality assurance checks in the fieldRequirements:Bachelor's Degree in a business conce