Assistant Manager, Ticket Operations

Harris Blitzer Sports & Entertainment • Camden, NJ • 9h ago

POSITION OVERVIEW:

The Assistant Manager is responsible for assisting in all aspects of ticket operations and will be an integral member in the execution of building and maintaining ticketed events, ticket distribution, and other key platforms. In addition, the department prides itself on providing exceptional support to all staff and fans in attendance at home games.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW:

Assist with the creation and maintenance of ticketed events including renewals, playoffs, and single games

Build and manage seating manifest, price codes, promotions, and holds

Work closely with all departments to provide front line ticketing support that includes fulfillment and processing, through a service-oriented mindset

Coordinate best practices, policies, and reporting with Finance department including assisting with game settlements

Help manage ticket initiatives with third-party vendors such as Ticketmaster and Fevo

Attends and works Philadelphia 76ers home games and other events as required such as Select-A-Seat and Open Houses

Box office duties on game day including, but not limited to, providing front end support to box office manager, window sellers, and guest services on game night

All other tasks, responsibilities, and projects that may be assigned

QUALIFICATIONS:

Bachelor's Degree or relevant work experience

Minimum of 2+ years of ticketing experience preferred

Knowledge of Archtics and Host ticketing preferred

Proficient with Microsoft Office, with an emphasis on Microsoft Excel

Strong math skills and attention to detail

Possess excellent customer service skills

Remains organized in a very fast paced and dynamic work environment

Able to work varying schedule, including nights, weekends, and holidays

WORKING CONDITIONS:

Travel Requirements: (e.g.) May be required to travel occasionally, including between HBSE's various offices; trips may require air travel and/or overnight stay.

Work Environment: (e.g.) This position generally requires that work primarily be performed from the 76ers' office in Camden, NJ, and requires attendance at events taking place at the Xfinity Mobile Arena in Philadelphia, PA.

Physical Requirements: (e.g.) Must be able to lift up to 30 pounds.

COMPENSATION AND BENEFITS:

The pay range for this position at commencement of employment is expected to start at $45,000. This position will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

This position will be an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The benefits package for the position may include the following, subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria:

Medical/Dental/Vision/Flexible Spending Accounts

Pretax Transportation Benefit

Generous Parental Leave policies

401K (with a company match after 1 year of service)

Generous Paid Time Off policies

13 Paid Holidays

½ Day Summer Fridays

Complimentary or Discounted Sports & Concert Tickets

On Site Fitness Rooms

Other League & Partner Discounts

Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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