Control Manager Business Operations

JPMorgan Chase • Chicago, IL • 8h ago

Join a team where your expertise shapes the future of risk management and operational excellence. Make a real impact and grow your career with us! You'll collaborate with talented professionals, expand your skills, and contribute to a culture of continuous improvement. Experience career mobility and development opportunities while helping us deliver best-in-class solutions. Be part of a team that values your ideas and empowers you to drive change.

As a Control Manager in Business Operations, you play a key role in preventing, detecting, and monitoring operational, regulatory, and reputational risks. You work closely with bankers and cross-functional teams to resolve control issues and enhance risk and control processes. Your efforts help strengthen our control environment and support our commitment to operational excellence. You'll contribute to a collaborative team culture focused on continuous improvement and innovation. This role offers the opportunity to make a meaningful impact on our business and your career.

You will support the management of risk and controls within Business Operations, working with teams across Controls, Product, Operations, Finance, Regulatory Governance, Legal, and Compliance. Your input will help drive consistent and rigorous operational risk and control practices, issue resolution, and solution recommendations. You'll also enhance monitoring and reporting to ensure meaningful metrics inform the health of our risk and control environment.

Job responsibilities

Support the management of risk and controls in Business Operations

Assist with developing, implementing, and executing risk and control related business processes

Conduct due diligence regarding potential control breaks

Manage day-to-day operational activities, including mailbox management, tracking key metrics, and analysis / reporting

Analyze and report on service level agreements, compliance breaches, and status updates

Record and document mitigation actions and prepare meeting materials

Provide reporting and documentation regarding control errors

Contribute to control design and recommend improvements for the control environment

Collaborate with cross-functional teams to drive consistent operational risk and control practices, issue resolution, and solution recommendations

Enhance monitoring and reporting to deliver meaningful metrics to inform on health of risk and control environment

Work with front office to resolve control breaks, ensure compliance, and integrate confirmed control breaks into scorecards

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent

Three years of experience in financial services specializing in controls, operations, audit, quality assurance, operational risk management, or compliance

Experience working with cross-functional teams to analyze, design, and deliver best practices

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Exceptional written and verbal communication skills

Strong networking, collaboration, and relationship-building abilities

Excellent problem-solving, analytical, and critical thinking skills

Highly organized and adaptable, able to prioritize multiple tasks in fast-paced environments

Acute attention to detail

Preferred qualifications, capabilities, and skills

Business knowledge with ability to understand complex business and regulatory requirements

Experience with Alteryx and QlikSense for process automation and efficiency

MS SharePoint knowledge

Ability to work autonomously and adapt to shifting priorities

Experience influencing stakeholders and making informed decisions

Ability to justify decision making and drive change independently

Positive and inspiring attitude

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Chicago,IL $80,750.00 - $115,000.00 / year

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