Customer Service Representative

Robert Half • Elizabeth, NJ • 2h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Elizabeth, New Jersey. This is a contract position, expected to last 6-8 weeks with a possibility of extension. The role requires working onsite, providing vital support in logistics operations, and ensuring smooth coordination of shipments and customer interactions.

Responsibilities:

Coordinate shipment preparation, including creating packing lists and processing purchase orders and Bills of Lading (BOL).

Schedule transportation services and monitor the delivery status to ensure timely arrivals.

Manage invoicing, order tracking, and inventory using QuickBooks software.

Respond to customer inquiries and provide exceptional service to resolve issues efficiently.

Handle inbound and outbound calls to support customer needs and logistics operations.

Maintain accurate records of transactions and shipping documentation.

Collaborate with internal teams to streamline logistics workflows.

Demonstrate strong communication skills and adhere to business casual attire in daily interactions.

Assist in troubleshooting logistical challenges to ensure seamless operations.

Requirements - Previous experience in customer service or logistics is strongly preferred.

Proficiency in using QuickBooks for invoicing and inventory management.

Solid understanding of shipping processes and related documentation.

Excellent verbal and written communication skills.

Strong organizational abilities to manage multiple tasks effectively.

Ability to work onsite Monday through Friday with business casual attire.

Adept at handling inbound and outbound calls professionally.

Skilled in resolving customer issues with a focus on delivering positive outcomes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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