Customer Service Representative

Adecco US, Inc. • La Vergne, TN • 7h ago

Now Hiring: Bi-lingual Customer Service Representative- Hybrid | Lavergne, TN

Adecco Healthcare & Life Sciences is seeking experienced Customer Service Representative to join our dynamic team supporting the FluMist Replacement Program. This program allows providers to replace unused and expiring doses at no cost - ensuring safe and effective care for patients nationwide.

This role offers cross-training opportunities, close team collaboration, and quarterly in-person engagement - perfect for candidates who value a hybrid work environment with meaningful team connection.

Location: Hybrid - Quarterly onsite in Lavergne, TN

Pay Rate : $19.00-$21.00/hr. (based on experience & qualifications)

Schedule: 8-hour shifts between 7:00 AM - 7:00 PM, Monday - Friday

Key Responsibilities

Handle incoming customer calls and inquiries related to orders, shipping delays, cancellations, and product issues.

Create, update, and manage cases within Salesforce (SFDC), Excel, and SAP.

Provide timely and professional resolution to customer concerns, including returns, order errors, and mis-shipped orders.

Maintain accurate customer account histories and documentation.

Collaborate with internal teams and vendors to ensure efficient issue resolution.

Assist with online order requests and troubleshooting online ordering issues.

What You'll Bring

Minimum 2-3 years of customer service experience, including inbound call handling.

High School Diploma or equivalent.

Strong proficiency in Microsoft Office (Word, Excel, Outlook).

Excellent written and verbal communication skills.

Strong organization, problem-solving skills, and emotional intelligence.

Ability to work independently and collaboratively in a hybrid environment.

Experience with Salesforce, SAP, Cisco, or Workforce Management Tools is a plus.

If you have strong customer service experience, thrive in collaborative environments, and want to work on an impactful healthcare program - apply today!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the @type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

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