Assistant Director- Operations Training Strategy and Innovation
Job ID: 13179
Business Unit: Metro-North Railroad
Location: Various, United States
Regular/Temporary: Regular
Department: Operations Training
Date Posted: Sep 30, 2025
Description
Job Title: Assistant Director- Operations Training Strategy and Innovation
Department: Operations Training
MTA Agency: Metro-North Railroad
Primary Location(s): Various
Salary Range: $ 107,570 -$ 146,451
Regulated/Safety Sensitive: Non-DOT Regulated/ Safety Sensitive
Union Affiliation: Non-Agreement
Closing Date (if applicable): Until Filled
Shift (if applicable):
Title 55-a (yes or no): No
Other: Telework eligible
JOB SUMMARY
The Assistant Director, Operations Training Strategy and Innovation plays a key leadership role within the Operations Training department, supporting the Deputy Director in driving the strategic development and implementation of advanced, technology-enabled training initiatives. This position helps shape the department's digital transformation by coordinating the design and delivery of virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)-based training programs that prepare employees for the evolving demands of the operational environment. The role oversees the creation and maintenance of immersive learning environments, digital content platforms, and internal support systems. The incumbent will manage strategic relationships across departments and agencies to ensure that training initiatives are responsive, scalable, and aligned with organizational priorities. Additionally, the Assistant Director will supervise staff managing both technical innovation and essential departmental operations such as budgeting, procurement, and digital infrastructure .
DUTIES AND RESPONSIBILITIES
Lead the design, development, and delivery of virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)-driven training programs, with a focus on improving workforce safety, technical proficiency, and operational readiness.
Enhance workplace safety through implementation of immersive technologies and simulation-based training for high-risk operational tasks.
Manage the department's digital infrastructure, including websites, record-keeping systems, and learning platforms, ensuring accessibility, integrity, and effectiveness.
Lead departmental support operations, including budget development, financial management, and procurement of digital services and training technologies.
Evaluate and implement emerging technologies that enhance training delivery, personalization, and performance tracking, including AI-based learning analytics.
Serve as primary liaison with internal stakeholders, MTA agencies, and external partners on matters related to digital training programs, innovation projects, and data systems.
Ensure compliance with organizational policies, data security standards, and IT governance in all digital learning initiatives.
Support in all aspects of digital content creating, including video, photo and graphic design.
Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
Current and emerging technologies used in virtual reality (VR), augmented reality (AR), and artificial intelligence (AI) for training and simulation.
Video production, including: audio, camera, lighting and editing.
Ability to:
Deliver training in a classroom and field setting
Apply advanced technologies like VR/AR/AI to real-world workforce challenges in a mission-critical, operational environment.
Model and communicate safe practices in all aspects of work
Balance multiple priorities, manage complex projects, and meet deadlines in a fast-paced setting.
Make data-driven decisions and interpret analytics related to learning performance and outcomes.
Build a foundation of communication and partnership
Change priorities while meeting deadlines
Navigate public sector or unionized workforce settings, balancing innovation with regulatory and labor considerations.
Demonstrated:
Focus on/practice of safety
Strong leadership skills with the ability to motivate and foster teamwork
Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills
Ability to work with minimal supervision
Appropriate focus on internal and external customers
Must have:
Ability to work various shifts and locations to support operations 24 hours/7days a week
Valid Driver's License
The following is/are preferred :
Analyze performance problems and implement solutions
Deliver effective and efficient training processes and services tailored to unique business needs
Assess and articulate return on investment (ROI) and measurable outcomes from training technology implementations
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two additional years of related experience may be considered in lieu of degree.
A minimum of five (5) years of progressive experience in digital learning, training program development, or innovation leadership, including at least three (3) years of experience managing a professional staff/diverse workforce and/or projects.
The following is/are preferred :
Masters Degree or higher in Instructional Design and Technology
Proficient in Unity or Unreal Engine development
3D Asset Development
BENEFITS
Commuter Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
Pension Plans and Retirement Savings Accounts for eligible employees
Generous Paid Time Off and Holidays provided.
Tuition Reimbursement for eligible employees
Employee Assistance Programs
MTA Exclusive Employee Discount Programs
Work Life Services team
Employee Resource Groups
Managerial Benefits
OTHER INFORMATION
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.
Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.
EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
