Remote Medical Interviewer

Aston Carter • Frederick, MD • 1d ago

Job Title: Remote Admin Assistant

Job Description

This temporary position in the App Assist department involves scheduling interviews with applicants and conducting these interviews. The role is crucial in obtaining personal and medical information to meet or exceed standards.

Responsibilities

Conduct professional, courteous, and articulate interviews and follow-up calls with applicants to build positive rapport and obtain all necessary personal and medical information.

Review documents, notes, and correspondence for additional or anecdotal information.

Accurately enter data into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and ensure accurate processing of life insurance policy contracts.

Provide accurate, prompt, and professional service to all inquiries received via phone or in writing while maintaining departmental standards.

Correspond effectively within the department, with underwriting staff, vendors, and other departments to assist in resolving problems and expedite business.

Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.

Essential Skills

3+ years of Customer Service experience, preferably in a call center.

Solid medical vocabulary and comfort with medical terminology.

Strong administrative and organizational skills.

Proficiency in Microsoft Office.

Detail-oriented with excellent data entry skills.

Additional Skills & Qualifications

Experience in the insurance or medical field is advantageous.

Capability to work remotely and independently.

Strong communication skills, both written and verbal.

Ability to build rapport and maintain professional relationships.

Work Environment

The role requires remote work with the necessity to plug in the computer to a router (not wireless) and have a private office space. The work shift is Monday to Friday, 12:30 pm to 9 pm or 1:30 pm to 10:00 pm. Training is fully remote during the first week, 8:30 am to 5 pm, with a backup training time of 10:00 am to 6:30 pm if needed. The position is part of a team of 7-10 Case Managers within a large office environment of over 400 employees.

Job Type & Location

This is a Contract position based out of Frederick, Maryland.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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