Distribution Center -Market Delivery Operations Manager

Home Depot • Hatfield, PA • 8h ago

Position Purpose:

The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.

Key Responsibilities:

30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.

25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment.

20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.

15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.

10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.

Direct Manager/Direct Reports:

Reports to a MDC General Manager.

This position has between 1 and 4 direct reports.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications:

Bachelors Degree concentrating in Operations Management, Business or Supply Chain

Proficiency in Microsoft Outlook, Word and Excel software applications

Previous change management experience

Experience providing direct customer service

Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.

Develops Talent

Decision Quality

Plans and Aligns

Ensures Accountability

Manages Conflict

Drives Engagement

Collaborates

Customer Focus

Drives Results

Communicates Effectively

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00

Similar Jobs

ConvergeCONSUMER - Optimization Data Scientist (Senior Consultant) - Innovation_Delivery_Transformation

Deloitte • Philadelphia, PA • 4h ago

Retail & Hospitality

The Team The Innovation & Delivery Transformation team is building the future of our business. This the group responsible for identifying, nurturing, scaling, and ultimately winning in new markets with new capabiliti...

4h ago

Go to Apply

Retail Sales Associate

Staples • East Norriton, PA • 5h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 53402 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

5h ago

Go to Apply

Retail Sales Associate

Staples • Willow Grove, PA • 5h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 53368 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

5h ago

Go to Apply

ACUTE CARE HOUSEKEEPER (FULL TIME)

Compass Group, North America • Philadelphia, PA • 11h ago

Retail & Hospitality

Crothall Healthcare We are hiring immediately for full time ACUTE CARE HOUSEKEEPER positions. Location : HUP Pavilion - 1 Convention Avenue, Philadelphia, PA 19104 Note: online applications accepted only . Schedule : Ful...

11h ago

Go to Apply

3RD SHIFT HOUSEKEEPER (FULL TIME)

Compass Group, North America • Bethlehem, PA • 12h ago

Retail & Hospitality

Crothall Healthcare We are hiring immediately for full time 3RD SHIFT HOUSEKEEPER positions. Location : Lehigh Valley Health Network - 2545 Schoenersville Road, Bethlehem, PA 18017 Note: online applications accepted only...

12h ago

Go to Apply

Assistant Business Office Manager

Genesis Healthcare • Wyncote, PA • 14h ago

Retail & Hospitality

Overview At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fost...

14h ago

Go to Apply

Hypersonics Chief Engineer

Leidos • King Of Prussia, PA • 1d ago

Retail & Hospitality

Description The Leidos Innovations Center (LInC) has an opening for a Hypersonics Chief Engineer for air-breathing in our King of Prussia, PA, Shalimar, FL, or Beavercreek, OH office. The candidate will provide High Spee...

1d ago

Go to Apply

Food Operations Manager 2 - Airport Lounge

Sodexo • Philadelphia, PA • 1d ago

Retail & Hospitality

Role Overview SodexoMagic has an opportunity for a Food Operations Manager at Philadelphia International Airport (PHL) within the private American Airlines Lounges. Our airport lounges are dedicated spaces for passengers...

1d ago

Go to Apply

Room Attendant - Kimpton Hotel Palomar Philadelphia

Kimpton Hotels & Restaurants • Philadelphia, PA • 1d ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

1d ago

Go to Apply

Valet Attendant-(Open availability)The W Hotel

Towne Park • Philadelphia, PA • 1d ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.