Position Overview
We are seeking a Channel Manager-Dealer Operations to join our team!
The Channel Manager-Dealer Operations will report to the Director of Network Management and serve as the primary liaison between International and dealer principals/executives. This role is accountable for dealer performance, onboarding new dealers, and driving strategic growth initiatives across the network. You will also develop and manage facility guides to help dealers meet evolving customer needs and leverage software tools to identify optimal locations for future dealerships. The Channel Manager will ensure compliance with brand standards, enforce dealer agreements, and support dealers in strengthening operations and customer experience outcomes.
This position requires a balance of relationship management, strategic planning, and operational oversight. The Channel Manager will collaborate with cross-functional teams across Sales, Service, Parts, Marketing, and Financing to ensure dealers are supported for long-term success while aligning footprint optimization with business priorities.
Responsibilities
Act as the primary point of contact between International and assigned Dealer Principals/Executives.
Monitor dealer performance metrics including Dealer Score, Prestige Standards, and Customer Experience (CX) results.
Approve and guide dealer planning around branding, facilities, and signage to ensure alignment with company standards.
Provide support and coaching to help dealers understand and improve performance.
Collaborate cross-functionally to align footprint optimization with business priorities.
Lead onboarding of new dealers and expansions into new AORs.
Serve as administrator of ArcGIS/WebGIS, ensuring data accuracy and supporting scenario simulations.
Conduct network analysis and footprint optimization (coverage, capacity, performance, potential) using ArcGIS software.
Own and continuously improve the International Network Coverage and Capabilities Guide.
Enforce dealer contracts, implement Dealer Performance Improvement Plans (DPIPs), and manage breach/termination processes as required.
Collaborate with dealers on long-term planning, including succession and investment strategies.
Oversee dealer transactions such as mergers, acquisitions, and external investments.
Track and report capital investment activity within the dealer network.
Ensure timely submission of monthly financials by assigned dealers.
Partner with internal teams (Sales, Parts, Service, Financing, Used Truck, Marketing) to provide dealer support.
Lead successful program rollouts, including strategic partnerships.
Support dealer recruiting and talent development to strengthen organizational culture
Minimum Requirements
Bachelor's degree
At least 12 years of project/program management experience
At least 2 years of lead experience
OR
Master's degree
At least 8 years of project/program management experience
At least 2 years of lead experience
OR
At least 14 years of project/program management experience
At least 2 years of lead experience
Additional Requirements
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Strong analytical and self-starter mindset, with proven ability in data analysis and KPI reporting (GIS experience a plus).
Background in dealer networks, distribution channels, or field sales organizations.
Excellent communication, relationship management, and negotiation skills.
Proficiency in Excel, PowerPoint, Outlook, and CRM/reporting tools.
Demonstrated perseverance, motivation, and teamwork.
Ability to identify field-level opportunities and translate insights into actionable initiatives.
Strong problem-solving and critical thinking skills with an operational and financial mindset.
Willingness to travel as needed to support dealer relationships and initiatives.
Benefits and Compensation
We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.
For this position, the expected salary range will be commensurate with the candidate's applicable skills, knowledge and experience.
You can learn more about our comprehensive benefits package at https://careers.international.com/#benefits.
Company Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,?few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com (https://www.international.com/our-company) .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email?HUB@International.com?to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
