Overview ...
Reporting to the Senior Commercial Manager, Customer Care - this role will strengthen the relationship between JBT FoodTech ( JBTM) and its customers.
Forging ties with key customer contacts
Determine customer needs, execution, and resolution
Propose solutions to customer issues utilizing our customer care organization and resources.
Increase sales to each customer by leveraging parts availability, pricing, and quality to better position JBTM service, kit, and project offerings.
Position is directly responsible for maintaining and growing sales of parts projects and PRoCARE/SLA (Service Level Agreements) in a territory currently generating up to $23M+ in revenue.
You will cover midwest territory: OH, MN, WI, MI, IN, IL, MO, KY, or IA and should have access to an airport.
The Opportunity ...
Essential Duties:
Use sales enablement tools (share of wallet calculator, Salesforce funnel management & activity tracking) to maintain and improve JBTM sales within the territory and report out results
Establish communication channels with the customers in the assigned territory in order to be the "go to" resource for any problems arising from the sale of JBTM parts, PRoCARE/SLA or projects and drive issues to satisfactory conclusion for the customer (Customer Advocate)
Communicate internally regarding our parts pricing, availability and quality performance and the direction required to improve them.
Develop, nurture and maintain positive working relationships with key influential individuals at most of our customer sites within the geographic sales territory.
Work closely with Service Managers, Parts Managers, Project Management and Sales to promote and grow parts, projects and PRoCARE/SLA sales within the territory.
Why work at JBT ...
Qualifications:
Bachelors Degree preferred
Minimum of 3 years of experience working in a sales role or experience from the industry
Sales in Aftermarket Services, parts replacement, Installs, rebuilds and kit preparation preferred
Strong verbal and written communication skills and ability work in a multi-discipline team environment
Analytical, organized and goal oriented
Experience using Share of Wallet Calculator, CRM, Salesforce (SMax), Power Bi, ERP systems, and Territory Sales information to maintain and improve sales.
Ability to travel up to 75% by car or airplane to meet with customers at food processing plants in the Territory.
Valid Driver's license required.
Candidates should not now or in the future require sponsorship
Scope of Responsibility/Accountability:
Explain the degree of supervision/guidance, procedures/ processes used, judgement, creativity, planning & resourcefulness needed to do the job.
Position will require successful candidate to have a high degree of creativity, problem solving, judgment, and communications skills. Significant autonomy and initiative required to investigate customer needs and our opportunity to meet them, then collaborate with other functions for necessary resources to meet the commitments to customers. Tracking of customer sales and satisfaction. Errors could result in lost sales and adverse customer relationships.
Supervisory Responsibility:
None
Work Environment and Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment:
60% to 70% travel, significant amount of time spent under food processing plant conditions.
Physical Demands:
None
Internal/External Contacts and Purpose of Contacts:
Primary external contact is the customer, to develop new sales contacts and check on existing accounts.
Internal JBT contacts: Develop relationships with marketing, product line, applications, sales, field service.
AN EQUAL OPPORTUNITY EMPLOYER
John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Protein North America at (844) 286-4524.
LI-KM1
Qualifications:
Bachelors Degree preferred
Minimum of 3 years of experience working in a sales role or experience from the industry
Sales in Aftermarket Services, parts replacement, Installs, rebuilds and kit preparation preferred
Strong verbal and written communication skills and ability work in a multi-discipline team environment
Analytical, organized and goal oriented
Experience using Share of Wallet Calculator, CRM, Salesforce (SMax), Power Bi, ERP systems, and Territory Sales information to maintain and improve sales.
Ability to travel up to 75% by car or airplane to meet with customers at food processing plants in the Territory.
Valid Driver's license required.
Candidates should not now or in the future require sponsorship
Scope of Responsibility/Accountability:
Explain the degree of supervision/guidance, procedures/ processes used, judgement, creativity, planning & resourcefulness needed to do the job.
Position will require successful candidate to have a high degree of creativity, problem solving, judgment, and communications skills. Significant autonomy and initiative required to investigate customer needs and our opportunity to meet them, then collaborate with other functions for necessary resources to meet the commitments to customers. Tracking of customer sales and satisfaction. Errors could result in lost sales and adverse customer relationships.
Supervisory Responsibility:
None
Work Environment and Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment:
60% to 70% travel, significant amount of time spent under food processing plant conditions.
Physical Demands:
None
Internal/External Contacts and Purpose of Contacts:
Primary external contact is the customer, to develop new sales contacts and check on existing accounts.
Internal JBT contacts: Develop relationships with marketing, product line, applications, sales, field service.
AN EQUAL OPPORTUNITY EMPLOYER
John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Protein North America at (844) 286-4524.
LI-KM1
Essential Duties:
Use sales enablement tools (share of wallet calculator, Salesforce funnel management & activity tracking) to maintain and improve JBTM sales within the territory and report out results
Establish communication channels with the customers in the assigned territory in order to be the "go to" resource for any problems arising from the sale of JBTM parts, PRoCARE/SLA or projects and drive issues to satisfactory conclusion for the customer (Customer Advocate)
Communicate internally regarding our parts pricing, availability and quality performance and the direction required to improve them.
Develop, nurture and maintain positive working relationships with key influential individuals at most of our customer sites within the geographic sales territory.
Work closely with Service Managers, Parts Managers, Project Management and Sales to promote and grow parts, projects and PRoCARE/SLA sales within the territory.
